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ITSM Tools

What are ITSM Tools?

At a high level, ITSM tools manage workflows of the various occurrences that become problems for your IT operations team. Everything from the managing of service requests, handling IT breaches, handling ticket requests, service desk related issues and the other litany of issues that that come through to your IT operations, can be handled effectively with the right set of ITSM tools. Specifically, for your service desk team, ITSM tools are great to help manage both employee and customer facing IT issues, ensuring that they are not only ultimately handled efficiently, but at a minimum addressed and responded to in a timely mater. ITSM tools are ideal for customer facing issues especially, allowing for the 24-hour service that some customers require, ensuring a great experience every time.

ITSM Tools for your help/service desk

If you are company that sells a product or provides a service, it’s no news to you that customer service is near the top of your list of priorities. Everything from managing the company website, to potentially technical issues with the service/product you are selling, often falls into the lap of a company’s IT operations team. Finding ITSM tools with strong help/service desk support is a great idea for an organization of any size or service type. Automatically keeping track of tickets submitted and being able to gather the preliminary information needed without lifting a finger, is big asset for any team. Information systems, third-party applications and on-prem information are all critical assets that you will want to track in a dashboard within your ITSM tool. Having an intuitive and easy to understand dashboard in any software, not just your ITSM tool, is an invaluable feature that will allow you to train new employees quickly to understand the software and use it at its full capability sooner rather than later.

ITSM Asset/License Management

Two features that most ITSM tools that will come with are the ability to manage the various assets and licenses in your enterprise. Asset management, allows you to keep track of manage from an IT perspective the various devices within your business and add-ons on your machines, throughout the time they are circulating your business. An employee’s company phone for example can be managed from the time they receive it, to when they leave or are terminated, and ultimately when the phone is cleaned and reassigned. Your ITSM tool will keep track of that devices lifecycle the entire time it remains within your business. Having a license management feature within your new tool will prove to be a great feature as well, as it allows you to keep track of license requirements and manage when they are expiring, or updates are coming. Keeping in formed of upcoming changes or renewals to licenses can be critical as when they expire unexpectedly, it can cause internal havoc to your company. If a license to a product your supply chain software uses everyday expires out of the blue for example, it can cause outages and downstream problems that can cost your company in more ways than one.

Free Trial of ITSM Tools

Just like when you are purchasing any new software your company is investing in, it’s good business practice to download a free trial version of the tool. Your ITSM tools should be no different and given the importance of the issues they are dealing with, it should be priority. When using the trial, it’s a good idea to see if it is compatible with your other suite of software, such as the ones you use for security. You will also want to ensure your power users of the tool, get priority in testing it out.

RightITnow ECM tightly integrated with ITSM systems

RightITnow ECM is a Web 2.0 Manager of Managers (MoM) solution providing multi-source event correlation software, optimizing IT Operations processes and supporting predictable SLA-based services.
RightITnow ECM dramatically simplifies the management of IT operations by:

  • Streamlining the volume of IT events coming from multiple sources such as Solarwinds, MS SCOM 2012/2016, Nagios, VMware, Syslog, SNMP Traps and more.
    build your own event Connector using our REST API
  • Displaying Operational and Historical Dashboards with a comprehensive view of your Data center Health and your staff workload.
  • Providing Extensive workflow options to match your IT business practices
  • Bridging the gap between IT operations and the service helpdesk offering tight integration with ServiceNow, Zendesk, BMC Remedy, JIRA, Salesforce Service Cloud, ManageEngine and more.

Using event, entity and topology collection; correlation rules; and a library of configurable internal and external actions, RightITnow ECM makes it easy to automate IT operations processes. For example, with RightITnow ECM you can automatically escalate certain alerts to an ITSM system for incident (trouble ticket) creation. RightITnow ECM can be configured for closed-loop removal of alerts when linked incidents or trouble tickets are ‘closed’ in the underlying ITSM system. RightITnow ECM’s bi-directional automation of the event-to-alert-to-incident process plays a key role in optimizing IT operations and streamlining costs.

Network Alert Software

Network Alert Software: what is it?

At it’s core, network alert software is a tool that helps keep your entire IT system running exactly the way it should. From providing security coverage, to creating and stashing logs, to customizable alerts and alarms, this tool will run in sync with your suite of other tools, keeping them out of harm and running efficiently as well. It also plays quarterback to your monitoring system as a whole, taking in all of the various data points from different sources, and displaying it in an easy to understand format to keep your network afloat. Whichever network alert software you decide to go with, make sure to stay in tune with the most recent firmware updates, which keep you in the loop with new features and the inevitable bug fixes. Staying up to date in the maintaining of the software, can be just as critical as using it in the first place.

Alert software dashboard interface

A good trait of any software, not just your network alert software, is one with a dashboard that is easy to use and intuitive. When it comes to managing your plethora of alerts and configuring your sometimes-intricate alarms, you’ll want user interface that is easy to use, and simple to understand. The world of IT is an industry with often times high turnover, so by having an easy to learn and adapt to dashboard, new employees will have little downtime when learning the system. This will ultimately help your bottom line, with employee training often times being expensive if the software you use is foreign. Another good feature in a dashboard is the ability to access it, cleanly, from a mobile interface, both smartphone and tablet. By having your tools most critical metrics and features with you in the palm of your hand, you can react real time to any issues or changes.

Network event logging

Mistakes by employees ultimately will inevitably happen. Often times when there is an error, finger pointing, or the blame game can take place, causing a litany of problems internally. By having a network alert software that logs events such as setting changes, or delays in response to an alarm, you can pinpoint who did (or didn’t) do what and react accordingly. Event logging keeps tracks of everything on your network, so in the event of a security breach or gap, you can quickly identify the source and proactively put the steps in motion to contain and fix it. If you do want to use this feature, it’s best practice to set up user profiles for each of your employees that will use it, so you can use it most effectively.

Alert priorities

While having alerts and alarms for everything is great, some alerts are just more important than others. A feature to consider in your search for the best network alert software for you needs, is a system that you can prioritize alerts so that only the most critical come to you directly. While a low bandwidth issue can definitely slow down business and cause some problems, a breach of your main frames security, where you have customers (or sometime patients) sensitive information on, is something you will want all hands-on deck on. An advanced sort and filter feature can help you choose those alerts that you want to see, as soon as they happen. You can also go the opposite way, having some of the most basic and fixable alerts go to a certain employee, so the rest of your team is not bothered and overwhelmed with every single alert.

ITSM Ticketing Tools

ITSM Overview

IT service management tools at a high level are a system to manage the workflow of everything from handling IT incidents, managing service requests, enacting changes and overall just an easy way to deal with the plethora of problems that filter through to your IT operations team. It helps your service desk stay apprised to all the issues that come your way, keeping both your employees and if applicable customers have happy (and efficient) as possible. ITSM ticketing tools, specifically, are great for customer facing service tickets, as it they really put a focus on streamlining the ticketing workflow, to ensure a great experience whenever possible.

Help desk ticketing tools

Customer support is an often overlooked, yet increasingly critical aspect of any organization looking to separate from the pack no matter what industry they’re in. Finding a ticketing tool that makes your ticket tracking automated and helps ease the solving of customer support tickets can really set it apart and make your life easier. Combing important assets such as on-prem information, information systems, third party applications, self-service ticketing and workflow management all in the same intuitive, easy to use dashboard can help you and your support desk team remain at optimal efficiency.

Ticketing tools features

Macros are a feature that can help you quickly respond to issues you see often, with standard responses and actions that are preset. By having customized macros setup and in place, you can set in motion the appropriate actions every time you get one of those more common service requests. Custom views are another feature that lets your team see certain things, such as ticket status, assigned group, certain operational silos or other conditions, based on their role and need to see. Custom views will also allow you to set rules based on job code, so employees see only what they are allowed to. Another feature to consider in your search for ITSM ticketing tools, is customizable and dynamic customer support request forms. This will allow your help desk team to quickly obtain the right context when a ticket comes in, making their life easier and job more efficient. Many times, the more information the employee can get up front, the faster they will be able to respond to ultimately solve for the issue at hand. Having a ticketing tool that can schedule your company’s business hours, is an also a common feature that will make your life easier. This way, you can automatically coordinate your departments efforts, track time, and ensure the tickets are pushed to the right places at the right time.

ITSM Service Desk

Within the overall hierarchy of ITSM, is the Service Desk. It a Single Point of Contact (SPOC), which helps the communication flow between the end user and your IT operation staff. This ultimately benefits both the customer and company and is a great catalyst for ensuring all issues and malfunctions in a system or business are addressed efficiently and quickly. An ITSM Service Desk, similar to ITSM ticket tools, are all a part of an ITSM Suite which help link incident, service request, problem, change records, login requests and other configuration tasks together.

ITSM Trials

Whether you are considering one of the many ITSM Suite tools, or a software of another time, you should always look to see if a free trial version of the software the software is available. This will not only let you see if the tool can mesh with your suite of other tools, but also allow you and your team to get a feel of the tool before you acquire it officially.

RightITnow ECM tightly integrated with ITSM systems

RightITnow ECM is a Web 2.0 Manager of Managers (MoM) solution providing multi-source event correlation software, optimizing IT Operations processes and supporting predictable SLA-based services.
RightITnow ECM dramatically simplifies the management of IT operations by:

  • Streamlining the volume of IT events coming from multiple sources such as Solarwinds, MS SCOM 2012/2016, Nagios, VMware, Syslog, SNMP Traps and more.
    build your own event Connector using our REST API
  • Displaying Operational and Historical Dashboards with a comprehensive view of your Data center Health and your staff workload.
  • Providing Extensive workflow options to match your IT business practices
  • Bridging the gap between IT operations and the service helpdesk offering tight integration with ServiceNow, Zendesk, BMC Remedy, JIRA, Salesforce Service Cloud, ManageEngine and more.

Using event, entity and topology collection; correlation rules; and a library of configurable internal and external actions, RightITnow ECM makes it easy to automate IT operations processes. For example, with RightITnow ECM you can automatically escalate certain alerts to an ITSM system for incident (trouble ticket) creation. RightITnow ECM can be configured for closed-loop removal of alerts when linked incidents or trouble tickets are ‘closed’ in the underlying ITSM system. RightITnow ECM’s bi-directional automation of the event-to-alert-to-incident process plays a key role in optimizing IT operations and streamlining costs.

Remedy Incident Management System

What is incident management?

At it’s core, incident management refers to the tasks and activities that a company identifies, analyzes and ultimately corrects, if they are determined to be hazardous. In most well-structured companies, incidents are commonly handled by an incident management team (IMT), Incident Command System (ICS) or an Incident Response Team (IRT). If a given incident isn’t dealt with properly with something such as a Remedy incident management system, business operations can be drastically disrupted, information security risked, and worst yet, customer’s experiences could be affected or brought to a screeching halt. The longer an incident is not managed properly, the more wide-spread the damage can become and be escalated to a crisis. Preventing the same incident from happening again is another key component of incident management that can not be forgotten.

Incident management systems software

The idea of having a tool like Remedy incident management system is to collect the incident report data that is often times time sensitive, in an organized, reliable and consistent way. A tool like that can most times also collect data in real time, allowing for each event and piece of data to be time stamped with the time and date it occurred. It will also automate the sending of notifications, escalate tasks and alerts to the appropriate people in your organization and even help prioritize the task or event, among other more customized criteria. Analysis reports are another feature of your incident management systems software that you will want to see if your prospective tool has. You can also cater your incident management tool to your specific industry, depending on your needs, while others can be used across many industries, such as the Remedy incident management system too.

Incident management system stages

The first state of a tool such as Remedy incident management system, is the identification and

recording. The idea of this state is to reliably record and acknowledge any disruptions to services provided by IT to it’s end users, often times the company’s customers. The next step in the process is to investigate and diagnose the incident. You can best do this by gathering and search all existing information to identify that possible solution to the incident or pattern of events. After an ultimate resolution is reached and recovery has taken place, the last step is closing the incident. Typically, the end user (customer) has about 10 days to respond to your notification of resolution if they for some reason are not satisfied with your outcome. Taking it a step further, after 10 days, the status of the incident will automatically change to Closed.

The Remedy Incident difference

The Remedy incident management system tool gives it’s users a competitive advantage for a number of reasons. First and foremost, it automates incident management processes which reduce the number of incidents seen, improves resolution durations and takes steps to reduce if not completely prevent future incidents of the same nature from happening again. It also gives the ultimate visibility into the critical connections between IT and business that are otherwise hard to keep track of. This along with other internal features allow for direct visibility into business infrastructure to help you prioritize what is and what isn’t important for your company’s strategic goals. Through ITIL CMDB visibility, minimal downtime thanks to root cause analysis features built in and the variety of intake options, your IT operations staff will be running more efficiently than ever. As with any software you are considering, you should consider obtaining a free trial version of the software to see if it’s one you can learn quickly and use immediately.

RightITnow ECM tightly integrated with Remedy

RightITnow ECM is a Web 2.0 Manager of Managers (MoM) solution providing multi-source event correlation software, optimizing IT Operations processes and supporting predictable SLA-based services.
RightITnow ECM dramatically simplifies the management of IT operations by:

  • Streamlining the volume of IT events coming from multiple sources such as Solarwinds, MS SCOM 2012/2016, Nagios, VMware, Syslog, SNMP Traps and more.
    build your own event Connector using our REST API
  • Displaying Operational and Historical Dashboards with a comprehensive view of your Data center Health and your staff workload.
  • Providing Extensive workflow options to match your IT business practices
  • Bridging the gap between IT operations and the service helpdesk offering tight integration with ServiceNow, Zendesk, BMC Remedy, JIRA, Salesforce Service Cloud, ManageEngine and more.

Using event, entity and topology collection; correlation rules; and a library of configurable internal and external actions, RightITnow ECM makes it easy to automate IT operations processes. For example, with RightITnow ECM you can automatically escalate certain alerts to Remedy for incident (trouble ticket) creation. RightITnow ECM can be configured for closed-loop removal of alerts when linked incidents or trouble tickets are ‘closed’ in Remedy. RightITnow ECM’s bi-directional automation of the event-to-alert-to-incident process plays a key role in optimizing IT operations and streamlining costs.

Splunk alerts

What is Splunk?

Splunk is a big data tool that captures, stores and correlates data in real-time and in a form that you can search for specific pieces of that data. It also generates everything from dashboards, various visual outputs, and alerts. Given the high volume of data that Splunk takes in, a critical piece of the tool it’s analyzation capabilities and ability to set up Splunk alerts, which will help you monitor events in real-time as they happen. Let’s dive into those alerts a bit deeper and see what they can offer you and your company, no matter the size or industry if your business.

Creating real-time alerts

One of the best kind of Splunk alerts you can set up is a per result alert, which triggers alerts to you and your team anytime a certain pattern of events happens. It can be critical in identifying trends and when you schedule them you can save valuable network resources. You can also set up “windows” of time, that give you intervals of say 10 minutes for example, to look for pattern for events. This is another good method if you are limited on resources.

Scheduled alerts

Another form of Splunk alerts to be aware of are scheduled alerts. In scheduled Splunk alerts, you can track things such as an error during a Splunk instance and get pushed an email alert if there are more say 10 errors in a twelve-hour window of time. You can schedule this same alert to say every day at the same time, depending on when your networks and servers see the most action over them. You can also trigger the email alert if the search has more than say seven results. You can have the emails come daily, at the time of the event, or get a weekly email detailing results. Email alerts can be a great feature because you can stay up to date around the clock, just by checking your email.

Custom field Splunk alert

As you get comfortable with Splunk and its functionalities, you need to define what exact criteria you’ll be looking for when it comes to everything from security to bandwidth. Whether you have an in-house app developer or use a third party, you’ll want to make sure the custom Splunk alerts are configurable by you and your staff. The alerts and rules you set are only as good you understand them, and more importantly can react to them. You can also convert a custom script into a Splunk alert action, customizing the alert to your company and the specific events that you normally see. Those scripts can come via SQL, or various other programming languages.

Splunk dashboards and alerts method

Whether you choose to get your alerts via email or within your dashboard, you’ll want to make sure your system is intuitive and one you can pick up quickly. Make sure your staff is trained to recognized alerts and what to do with them, so you can neutralize or react to anything that comes your way. Another increasingly popular way to get alerts is via SMS, which allows true around the clock and mobile reaction times. Many tools and resources now also offer a mobile version of their tool, which is great for those on the go professional or those that work remote. Downloading a trial demo version of any software you are considering is good practice, and the one that handles your Splunk alerts should be no different.

Event Correlation Engine

The safe keeping of your company’s files and internal systems is one of the most critical components of any IT department’s annual strategy. With hundreds to thousands of individual events flooding your networks and servers every day, you’ll want to ensure that you are equipped with the best possible event correlation engine to fit your company’s specific needs. While the search for the best software to fit your needs both presently and as your company grows may be monotonous and meticulous, today we look at some features to consider in your search for the tool that will keep your company running efficiently.

An event correlation engine essentially makes sense of a large number of actions and seemingly random events coming in large volumes. It consolidates and correlates events from various monitoring systems ,log files or directly from the devices and applications themselves.
the event correlation facility analyzes the relationships between the underlying devices and those seemingly random events, looking for patterns that could potentially cause harm to your networks and servers.
Once the events or patterns or events are tagged by your event correlation engine, you can then take the necessary action to isolate and contain them and move towards eliminating them if you so choose.
You can also take the necessary steps to ensure that they do not repeat themselves in the future.

EndFragment

One of the most important attributes to any software you are investing in, and definitely a strong event correlation engine, is one with an intuitive dynamic main dashboard that you and your employees can pick up quickly and use regularly. When a software is easy to learn, you limit the amount of time you will ultimately have to train new employees. This can be a critical feature of the software when you consider the typically high turnover that we face in the IT world. Another thing to consider with a great main dashboard is it will also help you and your team quickly and easily track some of your departments most critical metrics.

As your company grows and size and importance, an attack over your network will eventually happen. It’s never the attack itself that matters as much, but more so a company’s preparation and ability to respond to the effects when it does. Quickly determining the who, what, how when and where is something that any good event correlation engine should be able to help with as soon as the attack occurs and the days that follow. While your event logs will have the details, an automated event correlation feature will help you put the pieces together in almost real time. In traditional IT departments, a team of security “experts” would have been left to put the puzzle together, spending many man hours determining what ultimately happened.

Another attribute you’ll want to consider in your event correlation engine is the ability to setup custom rules, to focus on the specific events you choose to and ultimately allow you to make sense out of all the various events that happen over your networks.

As previously mentioned, picking the best event correlation engine for your company’s needs is a very personalized and company specific decision. While the features mentioned today are important, they should be used as a starting point as you explore the software in depth. One thing you should always consider, really for any software you are considering an investment in, is a free trial version of the software. This will not only let you see if it’s a software you can learn quickly, but also test the compatibility with your other software and your staff’s competence.

Distributed Network Monitoring

It operations are quickly becoming the backbone to every successful company. Keeping an eye on the different platforms inside of your IT department that need monitoring on various levels, will set you apart as a distinguished leader. No matter the size of your company and your IT budget, you will find that an investment in monitoring software, whether it be for your applications or distributed network monitoring capabilities, will pay for itself over and over. The aforementioned distributed network monitoring allows you and your team to dull out monitoring over several instances for various reasons. Those reasons include but are not limited to, network location, security of your key data, availability of independent and separate locations, and last but certainly not least, overall performance of your local and remote machines. Knowing what to exactly look for in a distributed network monitoring software can be time consuming and confusing, so today let us look at some of the more important features to consider.

The aesthetics of a software are often overlooked yet can prove to be critical when it comes to the software being effective and useful from day one. The distributed network monitoring software you are considering should be no different and you should search for a software that falls under this category as well. By having a software you can pick up and use day one, you can account for the constant turnover that you phase in the IT operations field, cutting down on costly training sessions for new staff. If the software is difficult to navigate, the lag in use and difficulty picking it up can prove to be dangerous as the downtime can create a risk to network safety and overall efficiency.

We now operate our IT infrastructures in a world that is increasingly mobile. Having the ability in your distributed network monitoring software to use and operate on the go, can really set the software apart from it’s competitors. Having a mobile and tablet friendly software as well will help your team work on the go, or even more efficiently on the go than software that is restricted to just a desktop version. With many IT professionals now choosing to work remotely, this might be a feature you will want to strongly consider.

Integration with the Nagios environment is a critical feature in a distributed network monitoring software that you should strongly consider. Having this will also allow you to scale to the large infrastructure you will be migrating to. Building your distributed network monitoring solution is a mute point however if you are not doing it for the correct reasons. Taking advantage of the scheme with Nagios for example to report back results of monitoring local tasks is something to consider during your setup. The configuration you establish at the initial jump is critical in making sure you set yourself and the software up for success from day one moving forward.

Plain and simple, a software is only as good the results you see and incidents you can prevent. One of the ways to limit, if not eliminate, such events is having pre-determined alerts to notify you and your team of any incoming threats. These alerts can be setup to notify you via text or email, all hours of the day or night, so that you or someone on your team can take the steps necessary to limit the damage of say an incoming security threat.

The software you ultimately go with should be vetted and tested before you make your investment. Downloading a free demo version of the software you are considering is good practice and will allow you to have all relevant information when making your choice.

IT Monitors

There are many critical pieces of software that you will want to arm your IT operations department with to ensure it is running as efficiently as possible and is as safe as possible. IT monitors software in general is key function that will can be acquired to keep an eye on everything from applications to your network to your company servers. With all of the software out there that focuses on IT monitors functions, you’ll want to keep in mind some important features to look for in your search. In today’s piece we look at features to consider giving you an idea of what to look for in your search.

Whether your IT monitors software will be used to monitor applications, networks or servers, a software with an automated report generation feature can prove to pay dividends for years to come. You can have these reports automatically sent to you on a monthly, weekly or even daily basis if your needs call for it. Having your company’s key performance metrics sent directly to your inbox in a timely fashion, will give you a great feel of how things are performing and a handle on how things are going. Reports such as log in attempts broken out by user, IP address or time, can help you recognize patterns that may be a potential hack or security breach on to your systems. Also, you can monitor things such as network bandwidth by having a daily report sent to a specified person on your team so he or she can ensure there are never down times, costing your business time and money. Lastly, and maybe most critical, you can have different reports go to different people on your team, dulling out the work evenly and remaining as lean as possible.

IT monitors software is great, but like any software it’s only as great as you allow it to be. Meaning, the software must be one that you and your team can pick up and learn quickly, and be intuitive enough that you will use it to its full potential. The aesthetic feel can go a long way in getting the buy in for your team to use day one. More so than just the overall aesthetics, a central dashboard where all of your key metrics are cleanly displayed is a good idea to look for in a software that your investing your IT monitors effort in.

A server monitoring feature within your IT monitors software of choice can prove to be a good feature to consider during your search. With the mountains of information contained and available on your servers, you will want to ensure it is safe and running as optimal as possible at all times. The reliability of your servers is often times the backbone of your business, and you shouldn’t overlook the safety of them. The bandwidth placed on your servers is an example of a metric you will want to monitor on a daily basis. A server monitoring feature will alert you any times bandwidth is reaching a potentially dangerous low, and give you and your team the lead time to take care of the issue before it cripples your server and networks. Thresholds can be set that when levels are nearing them, an alert is sent via SMS or email that allows you to take action immediately. Whether it be a bandwidth issue or otherwise, alerts in general are a great feature to have in any IT monitors software you are considering.

Just like you do when considering software for other purposes, you should try out the software via a free demo version before purchase. This will let you see if the software is one your team can pick up quickly, as well as see how it works with your other software.

Distributed Monitoring

Monitoring your IT operations enterprise is a critical function to any company’s both short and long-term success. In today’s business landscape, the IT operations of a company themselves often make the difference in year over year growth and a company that stalls every quarter. Distributed monitoring is an asset that while extremely valuable, not many companies fully understand what the term actually means. In distributed monitoring, you split the monitoring over various instances for a variety of reasons. Among those reasons is security of data, network location, availability of independent locations, organization of various different departments and groups, and most of all performance of your many machines. Today we take a look at those, among other features, to consider in your search for a distributed monitoring platform to put your trust in.

Each and every software you use has a look and feel to it that you notice as soon as you start it up for use. The software you ultimately decide to go with for your distributed monitoring should be no different. In a field such as IT operations with near constant turnover, the easier your software is to pick up and use right away, the less time (and thus money) it will take keep the software you pay for up and running as it should. A learning curve and long training times will also put your efficiency and safety in jeopardy, with the lag times from training sessions.

Another feature of distributed monitoring you will want to consider is integration of Nagios environment, which will allow you to scale to any large infrastructure you are migrating to. Many times you will want to ensure that you are building your distributed monitoring solution with Nagios for the right reasons. You’ll want to use a distributed monitoring scheme to take advantage of Nagios, monitoring local tasks and reporting back the results in a timely and clean matter. You’re configuration doing so will make all the difference in the world, so you’ll want to make sure it is done in a clean and efficient way to ensure no lapses in monitoring.

Alerts are another big feature that you may find it hard to do without in your distributed monitoring solution. Everything from bandwidth levels to network connectivity are functions of your IT infrastructure that you will want to make sure, as an IT manager and leader, are running at optimal levels around the clock. Often times, an alert feature can assist in notifying you in essentially real time of any issues as they become problems, so you can “stop the bleeding” so to say. Alerts come in many forms this day and age. From alerts stemming out of the software itself, to SMS text massages to emails, you can always be sure that you are kept in the loop of any issues as they occur. Not to be overlooked, security intrusions over your network are another instance where alerts can be absolutely critical as part of your defense.

Free demo versions of the software you are considering are a good idea to try out before ultimately making your purchase. By acquiring your distributed monitoring software before buying it, you can make sure that it is compatible with the host of other software you are currently running on your platform. You can also make sure that your team is on board with its functionality and its something they can use “right out of the wrapper.” In general, its just good business practice to do your due diligence and trying out a free demo of any software you are even considering investing in.

IT monitoring

In today’s highly digitalized world your IT departments safety and overall efficiency are two things that cannot be overlooked. There are many options available as far as IT monitoring software goes, but with each software being a little different, you’ll want to make sure you obtain the one that works best for your specific company and IT landscape. Let us take a look at some of the more important features to consider in your search for the best IT monitoring software to fit your needs both presently and as your company grows.

With the amount of time you will spend using your new IT monitoring software, it’s a good idea to find one that as an intuitive and easy to use main dashboard. Custom event tables, various charts and graphs tracking key metrics, and visual mapping are just a few tools that your dashboard will provide to track the key monthly numbers that are important to your business. A strong dashboard will also save you time moving back and forth from system to system, keeping most of what you need contained in one, aesthetically appealing place. Most importantly, your dashboard should be fully customizable to allow you prioritize the tools important to you and discard the ones that are not.

Another feature to consider in your IT monitoring software search is automated report generation. Whether you require updates on your IT and business metrics monthly, weekly or even daily, automated report generation can be setup to automatically send those reports on the key metrics you are interested in. Whether the reports are meant for internal or external peoples, they can be automatically generated and sent out via the IT monitoring software. One example of an automated report might be daily user logins, sent out to your internal security team. By receiving a report like this everyday, your team can look for patterns such an attempted brute force attack.

One of the most critical assets your IT department has your company’s server. With that said, it’s not a bad idea to look for an IT monitoring software with server monitoring capabilities to ensure this valuable asset stays in peak condition and maintains peak speed. Often times, hyper sensitive data is stored on your server, which means ensuring its safety and security can mean the world to your company. With that said, you’ll want to find an IT monitoring software that keep tabs on your server around the clock, probing for potential attackers.

No matter the software you choose, an IT monitoring software with customizable alerts is critical to keep you constantly aware of what is happening on your network and various areas of your IT department. Whether it be via email, SMS, or even alerts from within the software, alerts will allow you to quickly pounce on any lurking issues and resolve them before they cause wide spread damage. An example of a custom alert that you would set up is one that notifies you when your network’s bandwidth is getting near its lower threshold, threating the speed of your network and company’s overall efficiency. By being alerted to such key metrics, will allow your team to act quickly before the rest of your company even knows what’s going on.

It’s good practice, no matter what the software, to look for a trial version of the software you are considering to see if it’s one that you and your team can learn how to use quickly. Downloading a free demo will also let you see how compatible the IT monitoring software in question is with your software that you use on a daily basis.

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