RightITnow ECM: Changelist

RightITnow ECM 6.3.2

07 Mar 2024

Fixes

Fixed issue with dashboard widgets alignment #3175

RightITnow ECM 6.3.1

30 Nov 2023

Fixes

Periodic Rules enhanced to include a configurable batch size #3172
Inclusion of a new Alert field (Downtime) indicating the time duration from when an alert was reset #3173

RightITnow ECM 6.3

9 November 2023

New Features

Indicator (label) in the login page to indicate Master/Worker Node in a distributed set up #3125
Feature to throttle http requests or limit API usage per user #3136
Added pop up comment boxes for configurable action groups #3141
New REST API call to upload Logo images #3143
Enhanced Event API that can be integrated with any external webhook #3145
Added support for Microsoft SQL server 2022 #3170

New & Upgraded Connectors

Jira Cloud Connector #2954
Prometheus metrics endpoint implementation #3146
Support for ServiceNow Utah #3159
Support for grafana data sources #3169

Fixes

Enhancements to the new Dashboards #3061
Entity Group – allow for bulk delete #3128
Fixed audits genererated for Custom Alert Fields despite audit checkbox being unchecked #3144
Fixed issue with alert state not persisted before actions triggered via Alert Workflow #3147
Fixed display of duplicate rows on selecting dashboards to load #3150
Fixed issue with stale state updates #3151
Fixed bug in entity queries checking parent-child relationship #3154
Fixed minor issues with filters #3156, #3158
Fixed Periodic Correlation job to avoid updating alerts that do not satisfy the job condition #3157
Fixed Escalation Call Order creation bug #3162
Deleting Entity Error fixed #3163

RightITnow ECM 6.2.2

12 July 2023

Fixes

Added support for Jira 9 #3149

RightITnow ECM 6.2.1

20 April 2023

Fixes

Fixed deadlocking issue caused by Update Alert Custom Field action #3134
Hour based data export options included #3135
Tomcat version updated to Apache Tomcat/8.5.88 #3139
Fixed Close Alert Action on the Dashboard Alerts Grid with context sensitive condition enabled #3140

RightITnow ECM 6.2

13 February 2023

New Features

New widgets for the monitoring board #2881, #2884, #2889
ECM integration with Microsoft Teams #3022, #3033, #3034
Inclusion of System Connectors in filters #3098
New option in Alert Workflow to Remove Owner when an alert is reset #3103
Feature to skip audit generation for custom fields during updates #3116
Added more options to data export frequency #3117
New REST call to retrieve Entity Groups by filtering on Name and Source Fields #3129

Upgraded Connectors

Added support for Solarwinds 2022.4 #801
Added support for ServiceNow Tokyo #3093
Upgraded Mail Proxy to support MS authentication #3110, #3118
Added support for Zabbix 6 #3123

Fixes

Fixed deadlocks during concurrent updates to Alert Custom Fields #3105
New Index created on UI Grid Tables #3106
Fixed bug when restoring backup with Action Groups in Rules (MSSQL) #3112 #3107
Fixed error when deleting entities with single quote in the name #3111
Fixed duplicate entries generation during Data Export #3119
Fixed snapshot generation error for Service Models #3126
Fixed InGrid filter for list fields #3127

RightITnow ECM 6.1.3

9 December 2022

Fixes

Tomcat version updated to Apache Tomcat/8.5.84 #3104
Enhanced SNMP Trap Receiver to add the option to ‘clean’ SNMP Variables like the proxy does #3114

RightITnow ECM 6.1.2

14 September 2022

Fixes

Fixed issue with comparison operations related to numerical custom fields #3088
Fixed issue pertaining to mail URL generation for user creation when using REST API #3096

RightITnow ECM 6.1.1

24 June 2022

Fixes

Fixed issue with the display of Undeploy button in the Categorization panel #3067
Merge Action enhancements to act on incoming value of custom fields (alphanumeric) #3070
New Event tokens introduced for Entity Group enrichment #3072
Update Custom Fields Action – include rounding off feature for numerical operators #3075
Manage Audits for Entity Group and Service Models #3078
Entity Groups display enhancements #3080
Fixed issue with deletion of Entity Group Types that are linked to deleted Entity Groups #3081
Fixed issue with MIB Loading on OpenJDK 11 & SNMPProxy 2.6.7+ #3084
Latest Tomcat version (Apache Tomcat/8.5.79) included in 6.1.1 build #3085
Fixed backup config errors on MSSQL for UI Grid preferences #3086
Updated installation guide section for Azure with missing stored proc details #3087

RightITnow ECM 6.1

20 April 2022

Upgrade & Release Notes:

The jms.properties file has changed format due to the newly added support for providing a username and password to access ActiveMQ. Users modifying this file manually and/or copying it over via scripts during deploys should use the latest version of the file and re-apply their changes.

New Features

New widgets for the monitoring board #2881, #2884, #2889
Added support for ActiveMQ Artemis #2959
Added support for VMware 7.0 #3017
Integration with Datadog (Webhook) #3025
Integration with AppDynamics (Webhook) #3026
Integration with Dynatrace (Webhook) #3027
Integration with PagerDuty (Webhook) #3044

Fixes

ActiveMQ connector changed to support timeout #2745
Fixed the User Permission table to have a unique set of permission types #2987
REST Call to create Entity Groups without specifying filter has been fixed #3031
SNMP Proxy has been fixed to display content post Jython upgrade #3032
Upgrade to Log4j 2.17.1 has been completed to address existing vulnerabilities #3043
Duplicate entry errors handling for Entity sources fixed for MSSQL #3051
Alert processing lock wait timeouts threasholds have been updated #3052
Deleting a user who is an owner of a deleted rule has been fixed #3053
Fixed issue pertaining to user preferred group filters being displayed in the Alerts Console #3054
Fixed issue when updating a user group with entity group associations #3055
Purge settings load up has been optimized #3058
Upgrade to Spring 5.2.20 has been completed to address Spring4Shell vulnerability #3062
Changes made to ECM to retrofit licensing upgrade changes #3065

RightITnow ECM 6.0.4

14 April 2022

Fixes

Changes made to ECM to retrofit licensing upgrade changes #3065

RightITnow ECM 6.0.3

4 March 2022

Fixes

Fixed Spring schema resolution for ECM offline mode #3056

RightITnow ECM 6.0.2

3 December 2021

Fixes

Fixed event purge job to process larger event volumes #3004
Fixed VMWare connector to reduce unnecessary entity updates #3038

The above listed fixes were added in the 5.5.14 release following the availability of ECM 6.0

RightITnow ECM 6.0.1

23 September 2021

If upgrading from 5.5.14, please upgrade to ECM 6.0.2

New Features

ECM is now packaged in a Docker image for quick deployment on container platforms #2382
ECM can now be downloaded as a Virtual Appliance for quick deployment on virtualization and cloud platforms #3024

Fixes

Query optimizations and fixes for SQL Server #3003
Fixed an issue when showing alerts from system health #3018
Fixed Entity Groups not displayed all the time on the alerts console #3021
Fixed an issue with SQL Server when polling users in AD #3028

RightITnow ECM 6.0

28 June 2021

If upgrading from 5.5.14, please upgrade to ECM 6.0.2

Upgrade & Release Notes:

The db.properties file has changed format due to the newly added support for MariaDB and Microsoft SQL Server. Users modifying this file manually and/or copying it over via scripts during deploys should use the latest version of the file and re-apply their changes.
The REST API token has been re-generated for all users due to the implementation of stronger hashing algorithms in ECM. The new token can be copied from the User Preferences pane and updated in any external scripts or applications that use the REST API.
Logging statements related to the REST API, including errors and access logs, are now logged in a separate file called ‘restapi.log’. This log can be viewed and configured from the Configuration > ECM Server Monitor tab.
The legacy API which was deprecated in ECM 5.0 has been removed. Users still using this API should migrate to the new and expanded REST API which features better security and performance.
The following REST API calls have been modified and external scripts or applications might need to be updated:
- In the following calls, a new activeAlerts parameter has been added which defaults to true. It needs to be set to false and closedAlerts set to true to get closed alerts only.
  - POST /alerts/filter (Fetch alerts matching a custom filter)
  - POST /count/alerts/filter (Count number of alerts matching a custom filter)
  - POST /alerts/filter/{filter} (Fetch alerts matching a saved filter)
  - POST /count/alerts/filter/{filter} (Count number of alerts matching a saved filter)
- PUT /entitygroups/{entitygroup}: Method has been changed from PUT to PATCH

New Features

Support for Microsoft Build of OpenJDK & Amazon Corretto added #810
Support for MS SQLServer 2016/2017/2019 added #1752
Support for MySQL 8 & MariaDB Server 10.4 added #2671
New REST API to update Incident status in ECM has been added for use from external webhooks #2716
New Dashboard to give a quick overview of alerts and related statistics #2783
New feature to collect metrics from external sources to provide a comprehensive view of the system performance #2785

Upgraded Connectors

Connector proxies updated with latest version of Jython #2712
Integration with New Relic implemented #2857
Support for SCOM 2019 added #2858
Support for ServiceNow versions New York, Orlando and Paris added #2862
SolarWinds Orion version checked for Sunburst vulnerability #2908
Option to store External ID as Entity Alias in ServiceNow CMDB connector #2940

Fixes

Dashboard performance optimised #2839
Fix selection issues in Users tab #2911
Fixed Entity Fields filtering #2914
Alert console load times reduced #2916
Fixed issue when displaying Maintenance Windows for Entity depending on correlation rule settings #2919
Audit log load times optimised #2920
Fixed issue in persisting tags #2923
Fixed issue while persisting connector properties #2924
Fixed Maintenance Manager issue when displaying recurring maintenances as expired #2933
Fixed Entity Console filtering issues #2942
System Alert now generated when the Purge jobs fail #2948
Fixed UI display Issue in SLA Manager #2951
Fixed handling of backslashes in alert filter #2952
Fixed issue when blacklisting entities in distributed set up #2956
Fixed Alerts Console in grid filter for Assigned Group field #2958
Fix Unsaved Changes bug when moving out of the Alert Context Menu screen #2968
Fixed issue during Entity Deletion #2972
Fixed bug with refreshing tickets grid when search criteria is specified #2974
Fixed gap between grid and detail panel in User Management screen #2975
Fixed issue with the Create/Modify/Delete Entity Group REST API calls #2976
Fixed log out error thrown from updating display profile for user #2977
Entities in Maintenance calls optimised #2983
Fixed issue when renaming dashboard displet #2993
Change made for bulk Audit creation for Ownership change and Tagging #2996
Fixed bug in Close Maintenance Correlation Rules #3007

RightITnow ECM 5.5.15

14 April 2022

Fixes

Changes made to ECM to retrofit licensing upgrade changes #3065

RightITnow ECM 5.5.14

18 November 2021

Fixes

Fixed event purge job to process larger event volumes #3004
Fixed VMWare connector to reduce unnecessary entity updates #3038

RightITnow ECM 5.5.13

13 July 2021

Fixes

Fixed audit generation when an entity is discovered from a new source #3009
Optimized query for latest event retrieval #3019

RightITnow ECM 5.5.12

28 May 2021

Fixes

Fixed Date fields filtering in the Alerts Console #2905
Optimised Closed Alerts load up time #2990
Fixed issue with closed alert filter persistence #2991
Changed license validation service to use TLSv1.2 #2992

RightITnow ECM 5.5.11

26 April 2021

Features

A new option to configure an action to run only on a single alert #2957
A new user preference option to select only a single alert on right-click #2962

Fixes

REST API permission change for Filter API calls #2964
Fixed a bug pertaining to the group selection when saving a filter #2965

RightITnow ECM 5.5.10

12 March 2021

Fixes

Fixed thread leak in SNMP Enrichment #2687
Alert groups are now included in configuration backup #2935
Fixed issues with entity group types and entity group membership in configuration backup #2936

RightITnow ECM 5.5.9

11 February 2021

Fixes

Fixed bug in executing Insert Incident and similar actions from correlations #2926

RightITnow ECM 5.5.8

03 February 2021

Fixes

Fixed bug in grouping alerts #2922

RightITnow ECM 5.5.7

14 December 2020

New Features

Purge Entities feature implemented #2901
New option to exclude incoming alert in related alerts filter for UEA rules #2904

Fixes

Fixed unnecessary Audit Record creation during updates on Alerts #2892
Splunk document has been updated with links to executable python scripts #2894
Entity look up during alert processing has been optimised #2898
Alert look up calls during event processing have been optimised #2899
Alert caching implemented for faster correlations processing #2900
Fixed deadlocks on entity link insertion and deletion during VMWare polls #2907

RightITnow ECM 5.5.6

08 October 2020

Fixes

Fixed ServiceNow Connector to poll for all active users #2874
Fixed duplicate name exception arising from ActiveMQ connector #2886

RightITnow ECM 5.5.5

25 September 2020

Fixes

Implemented Close Incident action for ServiceNow #2868
Fixed a timezone issue when polling alerts in SolarWinds #2869
Fixed dependency issue with ‘Assigned To’ and ‘Assignment Group’ ServiceNow fields #2872

RightITnow ECM 5.5.4

31 August 2020

Fixes

Enforced UTF8 encoding on connector properties #2867

RightITnow ECM 5.5.3

28 August 2020

Fixes

Fixed issue with SolarWinds connector using incorrect API when polling #2855
Improved error handling in the ServiceNow Connector #2865

RightITnow ECM 5.5.2

18 August 2020

Fixes

Changes made to ServiceNow CMDB connector to enable proxy settings as well as additional logging for ServiceNow Incident Connector #2856

RightITnow ECM 5.5.1

12 August 2020

New Features

Event Preprocessor to pre-process events via scripts before Categorization #2840
Added an option to Upon Event Arrival rules to skip processing if incoming event is within a certain time window of the latest event #2853
Added an option to include acknowledged alerts from SolarWinds #2854

Fixes

Fixed an issue with ServiceNow configuration getting reset #2842
Fixed an issue where re-deploying an incident connector does not update the Incident Status list #2845
Updated Slack integration to use new APIs #2851

RightITnow ECM 5.5

21 May 2020

Upgrade & Release Notes:

The db.properties file has changed format due to the newly added support for distributed ECM workers. Users modifying this file manually and/or copying it over via scripts during deploys should use the latest version of the file and re-apply their changes.
The conf/web.xml file has a new entry for 404 error redirection. Users modifying this file manually and/or copying it over via scripts during deploys should use the latest version of the file and re-apply their changes.
The mail proxy python script has been updated to accept additional parameters for attachments. Existing users upgrading to the latest version of the proxy should use the new file and move their changes into it.

New Features

Search facility added for entities by name or alias in pop ups #2555
Error handling improvements in REST API #2588
Added Polling Status updates for all connectors #2699
Added Connector Source Type field on the Entity Grid #2703
New Panel for Maintenance Window Management #2717, #2835, #2775, #2776, #2777
Increased custom alert and entity fields limit to 32 each #2737
New maintenance field on the Entity Groups Grid #2751
Showing/Hiding Entity Groups in the Entity Console now supported #2752
Inline filtering support added on Entity Group grid #2753
Entity Group Tree can now be expanded/collapsed #2754
Added support for Inline Filtering on the Entity Grid #2755
New REST API calls to manage Alert Filters #2757
New Action for adding alias to an entity #2778
New REST API Call for Entity Group creation #2779
New Distributed worker mode for ECM installations #2782, #2808,#2813
Severity Indicator is now a User Preference setting #2809

Upgraded Connectors

ServiceNow Incident Connector now supports REST Implementation #2524
Support added for Jira8 #2714
Infovista connector has been enhanced to accept user defined header and message formats for Syslog messages #2721
SNMP Trap Receiver has been enhanced to validate MIBs #2722, #2819
Support added for Zabbix 4 #2772
Added text field to SN CMDB connector so that user can specify a custom query to filter the polled CIs #2788
ServiceNow CMDB connector has been fixed to polls all custom fields #2789
ME Service Desk enhanced to automatically handle SSL certificates #2805
Added support for email attachments to the Mail Proxy #2817
Syslog connector has been fixed to handle undeploy gracefully #2821
ServiceNow Incident Connector has been fixed to handle daylight savings in the timezone #2822
Azure Connector enhanced to automatically handle SSL certificates #2827
Fixed duplicate entry exception thrown for last sync date in SN CMDB connector #2828

Fixes

Entities can now only be dragged into Entity Groups that are not imported from an external source #2499
Fixed Entity Graphs from showing entities with no alerts matching filter #2566
Added support for Alert sorting in REST API #2678
Fixed Alert Custom Field grid display when changing to List type #2747
Fixed maintenance filtering on the Entity Grid #2750
Fixed purge job for Maintenance Windows #2781
Optimised audit entries retrieval for reports #2810
Fixed actions using event tokens to work when placed in a group #2811
Fixed Custom Alert field default option display #2812
Fixed issue with Edit Icon appearing for Read-Only fields in the pop up Window for Create Incident action #2832

RightITnow ECM 5.1.7

14 April 2022

Fixes

Changes made to ECM to retrofit licensing upgrade changes #3065

RightITnow ECM 5.1.6

13 August 2020

Changes

Upgraded Tomcat to 8.5.57 to address latest vulnerabilities #2860

RightITnow ECM 5.1.5

18 May 2020

Changes

Enhanced Jira Polling query to batch handle large requests #2837

RightITnow ECM 5.1.4

9 April 2020

Changes

Fixed issue with filters when using the Connector Type field #2823
Fixed polling in Azure connector where new alerts were not being retrieved due to a timezone issue, and updated the documentation #2824
Removed Tomcat example files from build and added redirection for 404 errors #2825
Fixed issue with JIRA connector’s closed status not reflecting the user chosen status #2826

RightITnow ECM 5.1.3

6 February 2020

Changes

Fixed thread leak issue when executing external actions #2806

RightITnow ECM 5.1.2

30 January 2020

Changes

Fixed NPE issue when editing list fields imported from ServiceNow #2798
Changes made to display imported list fields from ServiceNow in the format – Label(element) #2800
Fixed UI issue with freezing fields in the Alerts Console Grid #2804

RightITnow ECM 5.1.1

30 September 2019

Changes

Changes made to display the user’s current dashboard in the user details screen #2746
Added new display options for high contrast settings #2756
Fixed invalid filter creation for related alert filters referencing tags in correlation rules #2761
Fixed custom field value rendering in actions when the field type is set to extract from a certain field #2764
Increased the column size for the group email field #2766
Changes made to always display the group view selector in the Alerts Console #2767

RightITnow ECM 5.1

15 Jul 2019

Upgrade & Release Notes:

ECM now supports Java 11, recommended versions are Oracle JDK 11.0.3 LTS or OpenJDK 11.
The db.properties file has changed format due to the newly added support for encrypted MySQL connections and the default Java garbage collection method has been changed to G1 in catalina.sh/catalina.bat. Users modifying these files manually and/or copying them over via scripts during deploys should use the latest version of the files and re-apply their changes.
The mail proxy python script has been updated to accept additional parameters. Existing users upgrading to the latest version of the proxy should use the existing file and move their changes into it.

New Features

A new modern, enhanced and customisable ECM Interface embedded with easy-to-follow YouTube tutorial links #2677,#2306,#2702,#2704,#2708,#2728,#2742,#2646
Feature to export user defined alert filters, including the filters defined at the group level #2146, #2260, #2698
Exporting an alert’s audit log to CSV file is now possible #2511
Correlation rules are now configurable to enable or disable them for alerts in maintenance #2584, #2743
Entity fields such as Entity ID and Entity count (Active Alerts) have been added to the alert filter #2593
SNMP Trap Formatter has been enhanced for easier MIB reads and custom trap format creations. Also supports rule based formatting for SNMP Traps #2631,#2683,#2684,#2740,#2732
ECM now supports Java 11 #2664
User specific field like Organisation can now be used in all incident relation actions #2724
Making changes to the Observer role’s default permission set to create a Read-Only user role which is entirely customisable #2726
Default dashboards can now be defined at the User Group level #2730
User and timestamp fields are displayed for closed alerts #2636

New Connectors

New ServiceNow CMDB connector that can be set up to generate the topology, extract events and manage maintenance windows for CIs in ServiceNow – from within ECM #2402,#2650,#2692,#2719,#2715
Smooth integration with check_mk now made possible #2591
View ECM data in Grafana dashboards #2628
New connector for Naemon #2676
Integration with Groundworks is now available #2685
New connector for Google Cloud Platform #2665
New connector for Azure Monitor #2647

Upgraded Connectors

ElasticSearch connector works with Open Distro for ElasticSearch #2689
SalesForce connector has been upgraded to support latest SOAP API Version (Version 46) #2735
ElasticSearch connector works well with version 7.0.0 #2701
Support for Zenoss 6 is provided #2617
Support for ME AM (13.8) and ME ServiceDesk Plus 9 #2632
ECM proxy connectors (Syslog, SNMP, Mail) have been upgraded to support the ECM REST API in addition to the SOAP API #2578
Mail proxy has been updated to use new fields such as Date Received and From fields of the email #2709

Fixes

Entities can now only be dragged into Entity Groups that are not imported from an external source #2499
REST API has been fixed so as to ensure the required permissions of the user are checked #2589
Maintenance Window Creation for Unknown entity has been disabled #2615
Entity_variable table updates when polling from Zenoss has been fixed #2619
Date issues on charts with regard to DST have been fixed #2640
Fixed issue regarding removal of duplicate parameters on update incidents grid #2648
Alerts displet refresh issues post user action has been fixed #2672
Performance improvements fetching alerts #2680
Fixed text in Starter Kit from “Download SNMP proxy” should be “Download Syslog proxy” for Syslog Proxy #2694
Changes made to alert the user when an action group is saved with an action that cannot be executed from correlation rules #2697
Timeout fix has been added to Zenoss connectors #2700
Alert Custom Field configuration has been fixed to reflect one record per tenant #2706
Fixed issue with entity group persistence during SCOM polling that was causing a problem when persisting alerts #2707
Fixed errors when updating custom actions #2711
Fixed dashboard issue that caused renaming of the title to remove the displet #2725
User Group Deletion message has been made more accurate to list out all the dependencies #2731
New user creation issue when the user groups were included has been fixed #2734

RightITnow ECM 5.0.5

21 Jun 2019

Changes

Evaluation of correlation rules involving event tokens was fixed. The order of the rules mattered in this case – the issue was seen to affect the second and subsequent rules in UEA, Timed Condition and Close Maintenance Rules. #2729

RightITnow ECM 5.0.4

02 May 2019

Changes

Fixed issue with namespaces and adding support for SNS and SQS entities in AWS CloudWatch connector #2670
Fixed issues with Apache CXF libraries and OpenJDK #2705

RightITnow ECM 5.0.3

02 April 2019

Changes

Fixed display issue of Alerts received from ManageEngine #2466
Fixed thread leak in SNMP Enrichment #2687
Fixed REST API Maintenance Window Retrieval call by ID #2688
Fixed Correlations to reflect changes in incoming alerts accurately #2690
Fixed Alert workflow post acknowledge action flow #2695
Fixed Alert workflow configurations with action group invocations #2696

RightITnow ECM 5.0.2

25 February 2019

Changes

Enhanced support for SNMP Trap message formatting #2621, #2622, #2634, #2649
Fixed issue with AWS CloudWatch events coming in with Unknown entity #2670

RightITnow ECM 5.0.1

21 December 2018

Upgrade & Release Notes:

The db.properties file has changed format due to the newly added support for encrypted MySQL connections. Users modifying this file manually and/or copying it over via scripts during deploys should use the latest version of this file and re-apply their changes.

Changes

Added support for relative date values in the Reports configuration form #2429
Fixed show alert details in ManageEngine #2466
Performance fixes on correlations tab #2556, #2597
Added auditing for user login & logouts #2620
Added support for encrypted MySQL connections #2630
Various fixes & improvements in ManageEngine ServiceDesk connector #2633, #2642, #2643, #2644
Fixed issue with lazy loading of tenant when loading alert workflow #2637

RightITnow ECM 5.0

12 September 2018

Upgrade & Release Notes:

ECM requires Java 8 from this version onwards. Java 7 and lower is not supported anymore.
The Tomcat version that ECM ships in has been upgraded to 8.5.x from 7.0.x. Users who have modified files in their installation, such as server.xml (custom ports and SSL settings) and catalina.sh/catalina.bat (memory settings and garbage collection logging), should transpose these changes to the new files shipped in Tomcat 8.5.x instead of swapping them directly with the files from 7.0.x.
A new REST API has been introduced and all users are encouraged to update their clients to use it. The previous REST API is still functional but is deprecated and will be removed in the next release of ECM.

NEW FEATURES :

New action to delete an entity #2025
MySQL Cluster support for ECM repository #2042,#2458,#2459,#2475
JIRA REST connector supports SSL certificate during deploy #2378
Add filters on Incident Status actions on Alert Workflow #2385
Add Event injection ability via REST API #2388
Enhanced REST API #2398,#2412,#2431,#2507,#2508,#2531,#2537,#2567,#2571,#2572,#2573,#2574,#2575,#2580
New Alert workflow to trigger an action based on an Alert Comment update #2463
Expose the Syslog Expected Message format as a regex parameter #2467
Added Splunk WebHook support for ECM Alerts #2468
Link to ECM Alerts Console using filter name #2473
Make the title of Dashboard portlets editable #2478
Enhanced alert workflow tab #2479
Ability to raise a system alert when license validation fails #2483
Elastic Search integration #2485,#2474
Service Model capabilities #2489,#2490,#2491,#2497,#2509,#2518,#2519,#2521,#2554,#2559
Data export feature #2492
Two-way integration with Slack #2525
Machine Learning feature #2541
New System Health Monitor log #2543
Added option for using default mail client when sending emails #2546
Rename the SOAP connector to API #2547
Allow editing of some email fields when executed on multiple alerts #2549
Amazon Aurora support #2565
Enhanced error reporting for Incident connectors #2568
PHP script for Jira Webhook to add comments into ECM #2583
Status filtering on Correlation grid #2599
New ID column in the Entities and Users Grid #2542

Fixes :

Fixed issue with exporting SLA Rule #2453
Fixed the report fields placement in expanded screen #2512
Fixed issue with bulk Maintenance Window creating #2515
Fixed pagination message display #2516
Fixed duplicate Alert Grid layouts in the selection window #2517
Refactored service layer calls for alert updates #2526
Fixed issue with reports having a blank in the name during GUI downloads #2532
Fixed LazyInitializationException when loading workflow #2533
Made Alert filter hql and jexl versions consistent #2534
Fixed connector SSL errors on backup restore #2538
Fixed Portlets from masking the screen #2557
Fixed Events grid columns autosizing #2558
Fixed Dashboard displet out-of-bounds issue #2560
Fixed Select Entity Group window record selection #2562
Fixed Events export #2564
Fixed duplicate entries in Action type filter dropdown #2598
Fixed entity enrichment selection and the enrichment condition #2600
Fixed issues on alerts console page refresh #2601
Fixed audit record creation for Incident Raised #2603
Fixed inclusion/exclusion of Send Mail action in action groups #2613

RightITnow ECM 4.6.9

19 April 2022

Changes

Changes made to ECM to retrofit licensing upgrade changes #3065

RightITnow ECM 4.6.8

10 May 2018

Changes

Fixed issues related to search in the Assign User popup #2536
URLs are now clickable in the alert’s audit details window #2545

RightITnow ECM 4.6.7

01 May 2018

Changes

Fixed warning in JIRA logs by changing header X-Atlassian-Token to “no-check” for File Attachment requests #2551

RightITnow ECM 4.6.6

19 February 2018

Changes

Fixing duplicate permissions in database #2528
Fixed DST issues in the timestamps in Alert Reports and Export CSV #2530

RightITnow ECM 4.6.5

19 January 2018

Changes

Fixed filtering issues with the Incident Status field #2480
Fixed issue with concurrent updates to Alerts via REST calls during event processing #2494
Increased file size for backup restore operations #2502
Included option to skip processing of custom fields on out-of-order events #2504
Fixed issue with logo display #2505
Fixed issue with mail proxy shutdown on connection failures #2506
Optimised SalesForce connector polling by performing batched updates #2513
Fixed issue with screen loading for executed actions #2514

RightITnow ECM 4.6.4

06 December 2017

Changes

Fixed graphical issues in the Entity Graph #2481
Fixed issue with text selection in grids in IE11 #2496
Fixed timezone and date display format issues when exporting alerts and events #2498

RightITnow ECM 4.6.3

08 November 2017

Changes

Fixed issue with scheduled report timezones not saved in configuration backup #2484
Increased default internal ActiveMQ memory to 512MB and allowing memory limit to be changed #2486

RightITnow ECM 4.6.2

13 October 2017

Changes

Fixed issue with delimeters in JIRA multi-value incident fields #2469
Improvements to caching to prevent issues when moving between ECM versions #2470
Added timezone option in scheduled reports and fixed several issues #2471
Fixed an issue when filtering with Incident Status #2472

RightITnow ECM 4.6.1

23 August 2017

Changes

Included Audits for Purge Configuration changes #2163
Changes made to reactivate a deleted user from LDAP #2447
Fixed Alert Console responsiveness during direct access #2449
Enforced the Type_Index on all Audit queries to speed up execution time #2450
Fixed Alerts workflow drop down display #2451
Fixed SLA grid action display #2452
Fixed SLA Rules import Issue #2453
Fixed message alerting during unsaved changes in Correlations panel #2454
Fixed issue with new LDAP user creation #2460
Fixed issue with resetting purge configuration #2461
Rectified Audit Messages when comparing old and new values #2462
Fixed inline filtering on custom fields #2465

RightITnow ECM 4.6

23 June 2017

Upgrade & Release Notes:

Support has been added for MySQL 5.7 but the server needs to have the following SQL modes disabled: ONLY_FULL_GROUP_BY, NO_ZERO_IN_DATE, NO_ZERO_DATE (see Installation Document for more details).
Changes were made to the time period in Report configurations: As of ECM version 4.6, the time associated with the end date (“To” field) is end-of-day (23:59:59) where previously it was start-of-day (00:00:00). Consequently Update146 alters all saved report configurations, changing the end date of the time period by deducting one day.
Some alerts console menu context sensitivity settings might stop working after the upgrade. To fix this, review the current settings and re-save any that are not working.

NEW FEATURES :

Added support for Zabbix 3 and created a new native Zabbix connector #974
New Entity Graph option to include alert counts of sub-groups in a parent group’s alert count #2105
Introduced spacing & paging options for the Entity Graph #2181
New option in Entity Graph displets to link the graph to an Alerts displet #2185
Added ability to minimize blocks in Entity Graphs #2187
JIRA enhancements to populate ticket summary field for all tickets and add dependency relationship between projects and components #2211
Added User Group dimension to System Health, Alert Priority and Alert Distribution displets on the Dashboard #2214
Feature purge expired maintenance windows #2215
New option for automatic cleanup of old backup configuration files #2216
New “Reverse Timed Condition” Correlation #2217
Added force stop poll for SalesForce connector #2224
Added ability to share filters as read-only #2227
Enhancement feature to set timezones on Entity Maintenance Windows #2229
Allowing comparison between two custom fields in Correlation rules’ filters #2238
Enhancement to allow updating a Date custom field from another field #2239
Support for configuring individual display settings per column in the Alerts Grid #2240
Showing lead alert marker (for rolled up alerts) in Alerts displets #2241
Incident numbers in the Alerts Console can be clicked to open ticket URL or update incident ID on the alert #2243
New “Hide by default” option for Custom Alert Fields #2245
Feature to raise a system event when Zenoss poll fails #2254
Adjustments made to the Business Hours Timezone settings for users and user groups #2261
Additional fields made available for composing Context Sensitive Configuration for Alert Console Menu items #2263
“Status” column in the Correlation rules grid now shows whether a (un)deployed rule has a deploy schedule configured #2264
Added ability to set Log display timezone for a User Group #2268
Feature to update the state on a JIRA ticket from the Incident State in ECM #2274
Added ability to count from any date custom field in SLA rules #2281
Enhancements and optimizations to discover entity groups in the SCOM Connector #2283
Added a new User Permission for assigning alerts to users in other User Groups #2286
Enhancements on the SNMP enricher #2288
Added a new User Permission for access to the Alert Context Menu #2292
Feature to automatically apply current alert filter when opening the Closed Alerts Console #2294
Upgraded to SmartGWT 6 #2303
Added MobileIron Support for ECM iPhone app #2342
Verified Support for MySQL 5.7 #2349
Enhancement to allow a filter to be applied on Alert and Tickets Purging #2354
Added filter on Incident polling #2355
Allowing arithmetic operations on Numeric custom fields in Update Alert Custom Field Actions #2371
Verified support for JIRA 7 #2374
Added Support for Custom Date Fields in JIRA #2377
Adjustments to support SolarWinds NPM12 #2383
Added external script support for Update Entity Custom Field action #2396
Added a User Permission to allow Users with the Administrator role to view all User Groups by default #2407
Added force stop poll for JIRA connector #2410
Removed the Group Filter and JSON filter columns on the User Groups grid #2411
Added option to configure Report columns #2418
Enhancement to allow editing of parameters in the Create Maintenance Window Action when executed from within an Action Group #2422

FIXES :

Fixed exception thrown on user session timeout #2228
Set Default Description action now works on the first event #2265
All date-type fields in the Alerts Grid and in generated Reports now use the user’s custom Date Time Format if defined #2267
Added path validation before saving Reports and Report Configurations #2290
Fixed concurrent modification exception occurring when modifying a rule during SLA job run #2291
Fixed bug related to renaming of User Roles #2300
LDAP search criteria applied when User setting “Create On the Fly” option is enabled #2337
LDAP connector performing alternate search with username when the User setting “Create On the Fly” is enabled and user record cannot be found by DN #2351
Fix to Periodic Correlation scheduling and new “Delay” field for rules scheduled to execute “Every X minutes” #2356
Fixed exception occurring with Purge Conflicts #2359
Context Sensitive Conditions are now saved in the Backup Configuration #2363
Fixed issue on JIRA Connector with setting values on Multi Select Feed #2376
Upgrade internal ActiveMQ to latest version #2381
Fixed Report Start/End times #2389
Fixed various UI issues in the Escalation Call Order screen #2414
Fixed various issues with “Time to Assign/Acknowledge/Close Alerts” Reports #2417
Resolved exception being thrown when creating a maintenance window #2421
Reports moved to a separate tab #2423
Fixed parsing of dates with milliseconds for Incident connectors #2432
Fixed exception thrown when invoking Increase/Decrease Severity #2433
Fixed exceptions on VMware connector polling & session authentication #2434

RightITnow ECM 4.5.6

08 June 2017

Changes

Fixed filtering issue on Manage Connectors grid #2435
Fixed issue with incidents being updated with the wrong alert data #2438
Fixed cancel button not working on Log Configuration popup #2439
Fixed SNS connector not parsing templates correctly #2441
Fixed issue with JIRA connector leaking threads #2442
Updated endpoint list in AWS CloudWatch connector #2443
Fixed Update Incident action to include only action defined fields #2444

RightITnow ECM 4.5.5

16 February 2017

Changes

Added entity fields filtering on the alerts console #2296
Fixed issue with the Evaluate Tag Rules action evaluating rules incorrectly #2397
Added regex support in entity enrichment filter #2399
Optimized JIRA connector to reduce number of calls made to API #2400

RightITnow ECM 4.5.4

28 February 2017

Changes

Fixed issue with the entities grid in IE11 #2335
Fixed issue with the logging configuration window #2348
Added timeout parameters and additional logging to JIRA connector #2386
Fixed issue with the selected connectors list in rules and actions #2391
Fixed the create incidents menu item not showing under certain scenarios #2394

RightITnow ECM 4.5.3

5 December 2016

Changes

Fixed issue with report generation issuing extra queries #2368
Fixed JIRA connector to respect user entered date and time formats #2370
Enhanced Support for Jira 6 #2372
Added additional logging for LDAP polling #2373

RightITnow ECM 4.5.2

9 November 2016

Changes

Various updates and fixes to the SCOM 2012 connector #2361
LDAP connector now checks for SAMAccount attribute when doing username checks #2365
Added new feature to skip rule processing if event is out of order #2366

RightITnow ECM 4.5.1

5 October 2016

Changes

ECM integration with VMware 6.0 #2326
ActiveMQ support for HTTP POST calls included #2338
Fixed issue with Maintenance Window REST API calls #2339, #2340
Fixed issue with Entity Group Enrichment #2343
Fixed issue with categorisation rule filter matching with incoming event’s tokens #2344
Included AlertID as part of the REST API call for Event retrieval #2347
Enhancements to SNMPProxy to skip trap variable cleanups #2350

RightITnow ECM 4.5

18 August 2016

Upgrade & Release Notes:

The verbose (-v) flag in proxies has been removed in favour of a configurable log4j XML file. To retain verbose logging change the logging level to TRACE (see documentation).
Users can no longer pick connector-specific event tokens for the existing alerts filter in correlations rules as these were not working. They will need to create a custom alert field for the tokens they want to use and update these filters manually. When upgrading to 4.5 users will be shown a warning in the logs indicating which rules need to be updated in this way and it will also undeploy these rules. The warning will appear as “Correlation rule references the connector variables in the rule filter and has been UNDEPLOYED.” This rule must be updated manually using a custom alert field to replace these event tokens.
Also note that connector specific tokens used in actions will only be evaluated for actions executed on an alert upon event arrival (not UI-triggered actions, periodic correlations, etc. which act on existing alerts). A UI note has been added to this effect where applicable, i.e.: Actions configurations, the Alerts Publisher connector filter to restrict automatic alert publishing, and the Closing Alerts filter in the Alert Workflow configuration.

NEW FEATURES :

Allowing double curly brackets to be used in Send Email template as a means to escape the brackets and allow CSS styles to be entered in the template. #788
Extended ActiveMQ connector to allow JSON events #1063
Added session REST API call for SSO login #1205
Event token handling is case-preserving and case-insensitive #1277
Added displet resizing on Dashboard #1642
Removed Alert grid fields refresh when tab is switched for better performance #1703
Added sound notification on the Alerts Console #1719
Added ability to edit, add and delete entity aliases #1751
Supporting an External ID per entity connector #1756
Introduced the Entity Graph displet to the dashboard #1955, #2006, #2183, #2188, #2198, #2199, #2313, #2321
Adding buttons to Entity Console: “Add to Parent”, “Remove from Parent” and “Merge Entities” #1962
Updating Zendesk connector to support REST API and support new security API #1967
Added support to SalesForce connector to import tickets based on ranges #1986
Ordering nodes in the Entity Graph by criticality factor #2004
Added alerts filter to the Entity Graph displet settings #2005
Allowed deletion of entity groups from the Entity Graph #2010
Added delete and zoom buttons on the entity group nodes in the Entity Graph #2011
Added health check page to monitor availability of ECM and its main services for Load Balancing or HA purposes #2040
Adding support for external JMS queues to be used by ECM event and alert processing #2041
Changes to ManageEngine connector to include certificates from the UI and use TLS #2054
Changed logging level to INFO for Syslog & SNMP proxies #2067
Not showing Open alerts in portlets when viewing Assigned alerts #2109
Existing Filter dropdown has same display format as the main filter dropdown #2151
Reviewed the default endpoints provided by AWS #2157
Added Production State filter for Zenoss entity polling #2171
Added Support for Zenoss 5.0 #2172
Persisting the expanded blocks and page numbers on the Entity Graph #2182
Changed legend for the Entity Graph #2184
Applied user’s entity group permissions to the Entity Graph #2186
Added Audit configuration #2192
Allowing events to be viewed from Alerts displet #2205
Added “Minutes/Hours since ” filter #2207
“Update Incident ID” window enhancements: filtering and new tab for searching & importing JIRA tickets #2210, #2320
Send Email action enhancements: Supporting use of alert fields in Recipients template & use of custom alert fields in templates. #2212
Allowing maximize for displets in linked dashboards #2213
Updating “Last Comment” field when an alert is closed by a rule #2225
Disallowing connector-specific event tokens to be selected for existing alerts’ filters in correlations #2232
Added a “View Latest Event” Alerts Console Menu item #2235
Added “From” field support in Send Email actions to override the mail connector’s default address #2242
Exposed entity hierarchy calls in REST API #2255
Added option to edit a configured Send Email action before sending when triggered from the UI (for a single alert) #2256
Added user & user group selection popup to all Send Email actions for Sender and Recipients fields #2273
Entity maintenance checks take into account the maintenance state of parent entities #2278
Added option to check entity hierarchy for “Upon Event Arrival” Correlation rules #2279
Added option to discard an incoming event after deduplication in Categorization rules #2280
Show the Comments column on the Alerts displet #2282
Added topic support to ActiveMQ connector #2284
Getting IP data for Solarwinds entities #2293
Pressing the Enter key applies the filter on the Alerts/Entity Console #2295
URLs can be clicked in the Events grid and Event Details window #2312

FIXES :

Show “Loading…” message when clicking alerts from Dashboard and Entity link #1282
Fixed REST API call exposing data in clear text on logs #1757
Any user who has the necessary SLA permissions is now able to edit the SLA settings #1770
Customize the Create Incident edit action to work on Alert Groups #1799
Fixed transaction handling for Upgrade script sequences #1895
Fixed selection issues on the Entity Group tree grid #1960
The SNMP Proxy no longer needs to be restarted every time new MIBs ar added to the folder #2022
Fixed categorization rule exceptions occurring when a token in the discriminator has option “ignore case” #2056
Fixed unsaved grid layouts being saved with duplicate names #2071
Fixed Audit Log screen filter for viewing entries from “Today” #2093
Resolved UI issues on Alerts Context Menu Configuration screen #2099
Resolved exception occurring when filtering categorization rules on sequence #2115
Applying re-tries for Alert Persistence when Lock Wait Time out issues occur #2116
Fixed Owner Group field filtering in SLA #2135
Fixed circular loop when deleting all entities with circular entity hierarchy #2149
Added Authentication error message for Zenoss on “Vadidate Connection” button #2153
Changes to the Create/Open Incident action inclusion logic in Alert Context Menu #2154
Layout adjustments to the System Health settings panel #2175
Removed dependency check on Observer (user role) #2178
Added sorting on list of candidate parent Entities when adding an entity to parent #2191
Resolved exception occurring when using a “matches regex” filter on the Entity Console #2194
Resolved issues with Alert Console freezing when grouping applied #2196
Fixes to Create/Open Incident UI action on the menu console #2203
Fixed paging toolstrip on the Entities grid #2209
Resolved issue with displaying User Group’s inherited permissions #2218
Added prompt when closing a displet in the Dashboard #2221
Fixed Alerts Console inline filter for the Connector field #2226
Fixed field search window popup for adding fields to a template #2230
Fixed failing SWQL query to get group status #2233
Revised polling time windows for connectors to ensure no events/updates are lost when an individual poll fails #2253
Improved UI workflow on the Select Connectors window #2276
Added UI rule refreshing and duplicate-sequence checks on server to resolve sequence related errors when saving Categorization Rules #2287
Handling exceptions when creating a maintenance window for an entity/group via REST API #2297
Fixing removal of maintenance windows from entity/group via REST API #2298
Adding context menu on child entities in nested grid in the Entity Console #2299
Categorization rule fixes for ManageEngine APM connector variables and SCOM default rules #2309
Resolved issues with Solarwinds custom fields polling not overriding mapped fields #2311
Fixed refresh loop on Alerts Console after navigating away from Dashboard (Chrome issue) #2314
Handling scenario when trying to delete an action that is used in a correlation rule #2315
Fixing deletion of entity links when removing parent-child relationship and when deleting entities #2319
Added ability to SNMP proxy to parse multiple MIB paths #2324
Fixed inline date filtering on Alerts Console #2325
Added qualifier around “Last Comment” field in CSV export #2327
Added prompt for discarding reordering of categorization rule when a user attempts to modify another rule without first saving order #2330

RightITnow ECM 4.2.11

05 July 2016

Changes

JIRA REST connector now checks available incident fields before creation #2317
Fixed issue where SSO logins did not apply correct browser timezone offset #2318

RightITnow ECM 4.2.10

18 April 2016

Changes

MIBs added to directory are detected automatically #2022
Changed default logging level to INFO and logging proxy startup #2067
Fixed issue with alert displets loosing grid settings when saving #2219
Adding discard support in SNMP proxy scripts #2249
Adding log4j logging support in proxies #2250
Exposing all available tokens in rules and actions for the SCOM 2012 connector #2269
Fixed issue parsing the auth protocol in the SNMP proxy #2270
Fixed issue with purging issuing extra queries when deleting #2271
Fixed issue with polling date in SCOM 2012 #2272
Fixed several issues with display configuration and the alerts console fullscreen mode #2275

RightITnow ECM 4.2.9

17 March 2016

Changes

Fixed issue where default date time formats where not applied to new users #2234
Override filter to always view assigned alerts option now considers assigned group #2258
Map the SCOM server FQDN to the connector_entity token #2259
Alert export now uses date display format from user preferences #2262

RightITnow ECM 4.2.8

26 February 2016

Changes

Removed extra version information added to automated config backups #2251
Fixed issue with Zenoss connector not using last poll time correctly #2252
Changed length of token name and alias fields for connector tokens to 255 #2257

RightITnow ECM 4.2.7

18 February 2016

Changes

Fixed timed condition rules throwing exceptions #2223
Optimized latest event retrieval query when processing alerts #2236
Fixed timed conditions triggering action before alert count is reached #2246
Fixed issue in backup config with actions in correlation rules #2248

RightITnow ECM 4.2.6

18 January 2016

Changes

Extend entity mapping capabilities of AWS CloudWatch connector #946
Update113 fails when discriminators contain static text #2204
Allow events to be viewed from alerts displet #2205
Categorization service does not validate rules where “Entity Group” forms a part of the rule filter #2206
Fixed LDAP synch issue when using create on the fly #2208

RightITnow ECM 4.2.5

4 January 2016

Changes

Disabling displet refresh on dashboard when a popup is open #2179
Adding option to show alert details popup directly on dashboard #2180

RightITnow ECM 4.2.4

9 November 2015

Changes

Implemented check to always append to existing log file #2170

RightITnow ECM 4.2.3

23 October 2015

Changes

Optimized the retrieval of incident IDs during alerts console refresh #2164
Added pagination to the update incident popup #2165
Entity custom fields can now be used in the Update Alert/Entity Custom Field actions #2166
Fix for read-only entity groups not displayed in grids when separating group types across multiple columns #2167
Fix to prevent users from deleting dashboards and grid layouts not belonging to them #2168
Fix to prevent lead alerts from being selected automatically when expanding an alert #2169

RightITnow ECM 4.2.2

14 September 2015

Changes

Fix Merge Alerts action to include Existing Filters List #2159
Enhance UpdateIncidentID action to attach Alert Details for JIRA tickets #2160

RightITnow ECM 4.2.1

17 August 2015

Changes

Alert SnapShot Job optimizations #1680
Changes to preserve SolarWinds groups structure assigned under non-SolarWinds groups on subsequent polls #1973
Fixing Exception after renaming a SOAP connector & sending a new event #2053
New Report added – Time to assign/acknowledge/close report #2097
Minor fixes in SolarWinds event polling #2112
Group based SolarWinds entities polling #2139
Implemented SolarWinds cache external ids for quick lookup #2140
Fixing exceptions with error response handling during Zenoss event polling #2142
Set up Salesforce Connector to read status from any chosen field #2143
Remove entity group in ECM when a device class is deleted in zenoss #2145
Fixing Errors when renaming a connector #2148
Better handling of exceptions when processing connector entity in event #2150

RightITnow ECM 4.2

23 June 2015

Upgrade & Release Notes:

Entity Audit Constraint fix:
Please run the audit_entity_entry_fix_constraint.sql script on the ECM database prior to the upgrade.
ECM needs to be offline when this script is run.
The script fixes a few database constraint issues noticed in the Entity Audit tables during upgrades.

NEW FEATURES :

Support for packaging and backup for the custom logo #674
New Action that generates an event/alert #1425
Updated the network map to support entity group hierarchy #1559
Use last value of event tokens in UEA rules #1641
Added proper date filtering on date fields #1628
Added support for milliseconds in events timestamp #1691
Feature to maintain the order of fields in the Insert Incident Action #1733
Added support for showing details of a single alert via URL #1740
Actions Tab Enhancements to display where an action is referenced in ECM #1741
Added logged in user parameter in actions #1743
Feature to merge multiple entities into one entity in the entity console #1746
Feature to Edit and Manage Entity Classes and Types #1748
Feature to Edit entity hierarchies #1749
Added support to make the fields shown in alert details window configurable #1758
Ability to customise the Create Incident pop up window to contain read-only fields #1779
New action to allow updating a custom entity field #1780
Enhancements to Alert Filtering to search for Lead Alerts / Rolled up Alerts #1785
Split entity groups by group type in the alert console #1803
Entity poller for SCOM 2012 #1655, #1820, #1940, #1941, #1942, #1943, #2070
Added polling Status to Zenoss #1831
Push ECM Maintenance Windows to Zenoss Device Groups #1835
Native SCOM 2012 event connector #1856
Allow Alert Merge calls from Correlation Rules #1869
Feature to allow users to change the date format #1878
Added JMX DB statistics #1880
Added option in workflow to prompt for reason when acknowledging alerts #1884
Differ appearance of groups from entities in the network map #1946
Added Option to select all entities for the maintenance window calendar #1947
Adding SSL support for ME AppManager #2021
Add checkbox for topology polling in Solarwinds connector #2032
Add multiple community support to SNMP Proxy #2034
Allow acknowledgement reason when auto ack is enabled #2035
ME AppManager should have a separate list of polling options for Entities #2060
In Create Incident Action, added a template for the comments log #2068
Added option to add attachments to tickets in JIRA #2082
SalesForce connector – added new field to the connector settings to enter custom ticket URL prefix #2092

FIXES :

Fixed Alert details display issue when grid is grouped #1389
Fixed issue with renaming a connector #1426
Fix to ldap connector to enforce check for non-ldap group when trying to add user group #1428
Configuration Backup fails when there are double quotes in the description of rules #1608
Added HTML sanitization for computed fields #1654
SCOM connector changes to read property list from config #1655
Fixed REST response when trying to update imported custom entity fields #1671
Optimized the alerts fetching queries #1704
Added Entity custom fields to the RSS template #1706
Categorization rule config scroll issue fixed #1759
Defective selection in the EntityGroupTreeGrid fixed #1808
Config selection to disable SSO popup #1809
Fixed Maintenance Window display issue in Dashboards #1852
Fixed Custom Properties display in Entity Details #1855
Fixed issue with Connector grouping #1858
Added Escalation Call Orders to backup #1859
Upgrade scripts enhancements #1881, #1913, #1912
Backup/Restore Enhancements #1889
Fail to load actions #1894, #1891
Enforce DB Char set as utf8 on table sets #1912
Eliminate the loading of all entities on ECM startup #1922
Optimize Roll up query to prevent wait locks on Alert Table #1924
Fix expand filter button in Chrome #1929
When deleting an entity with an alias the alias is not removed from the cache #1933
Fixed exception in Alert Console when updating alert Context menu #1956
Fixed issue when polling Zenoss entity groups #1961, #1990
Check for Tag list changes when persisting changes to tag rules #1966
Check for Custom Fields during import of Actions / Rules #1977
Fixed issue with paged vs non-paged filters appearing in reports #1980
Deleting a custom entity field does not delete its values #1981
Alerts filters using “contains” operator don’t work when the value has a space in non-paged alerts mode #1985
Display issues in header of full screen alerts console #2001
Change the title for the default grid layout #2002
Hide the Expansion column in the Alerts Console if the Roll up feature is turned off #2014
Upgrade issue with rules referencing custom fields.#2018
Cascade delete not applied to event_time table causing entity deletion to fail #2023
Solarwinds polling fails to enrich entities with multiple ip addresses #2024
Update all existing user sessions with the current browser offset to reflect accurate timezone changes #2031
Remove the Event Timestamp index from fresh installations #2036
Fixed issue with Scom polling #2047
Fixed Correlations display issue when SCOM connector is selected #2048
Remove SW Dynamic Query feature from 4.2 #2049
Fixed Hibernate session close issue #2051
SW component discovery redesign #2052
Fixed SCOM polled entities show as Unknown #2058
Categorisation rules disappear after reordering while filtering #2059
SCOM Last date does not persist information to the millisecond, causing the last alerts to be duplicated #2062
SolarWinds performance fixes #2065, #2073, #2074, #2075, #2078, #2079, #2085, #2136
Removed Connector polling estimated time calculations #2076
Add checks to ensure that an action cannot be triggered on an empty list of alerts #2080
Connectors Panel – Editing when a section is collapsed, creates issues on the form re-load #2083
Verify topology is marked to be polled, before adding child / parent info #2084
NPE when adding entity to cache #2085
Topology request returning unknown source type: null #2086
Entities discovered by event pollers, are not enriched in entity polling #2087
Fixed issue with Date type Custom Fields parsing #2088
Fixed Exception when polling group events #2089
Action Group window for UI only actions should work with no custom fields configured #2091
Fixed Events related to groups are linked to the Unknown entity #2095
Fixed Events related to SW services not polled #2096
Fixed SolarWinds Event last polled date time persistence #2098
Fixed hibernate lazy load exception when deleting SW group members #2100
Enhancement for importing Node custom fields in NPM 11.5 onwards #2103
Changes to ensure SW defaults polling to true on upgrade #2106
Fixed SW Applications being added to the correct parent #2108
Fix default Insert Incident action with edit settings #2117
Entity view does not refresh when applying entity enrichment #2132
Entities view sometimes shows no entities after moving to group #2133
Fixed ECM group enrichment filter specifying boolean imported custom field #2134

RightITnow ECM 4.1.16

14 April 2022

Fixes

Changes made to ECM to retrofit licensing upgrade changes #3065

RightITnow ECM 4.1.15

15 November 2017

Changes

Fixed issue with REST API alert annotation updates overwriting other alert data #2493

RightITnow ECM 4.1.14

20 May 2016

Changes

Enforce UTF8 encoding on backup configuration files #2289

RightITnow ECM 4.1.13

08 February 2016

Changes

Replaced regex with actual date parsing when setting custom date field #2200
Added option to purge alert audits for active alerts #2202
Reduced entity updated audits caused by an issue with certain connectors #2222

RightITnow ECM 4.1.12

21 December 2015

Changes

Fixed issue with deployed connectors appearing as undeployed #2176
Filters now saved correctly when scheduling reports #2177
Fixed issue with custom fields not appearing in RSS feeds #2193
Allow overriding of permissions not set on any role #2197

RightITnow ECM 4.1.11

09 October 2015

Changes

Fix Incident loading issue during Alert Console refresh #2164
Pagination of Incident records in pop up form #2165

RightITnow ECM 4.1.10

14 September 2015

Changes

Fix GWT serialization issue with LinkedList sublists #2158
Rectify grid layout frozen setting from being applied from previous layouts #2161
Fix filter dropdown in reports for shared filters #2162

RightITnow ECM 4.1.9

14 April 2015

Changes

Fixed reordering of categorization rules when filtered #2059

RightITnow ECM 4.1.8

13 March 2015

Changes

Fixed upgrade issue with rules containing custom fields #2018

RightITnow ECM 4.1.7

28 January 2015

Changes

Fixed issue when updating incident status for ServiceNow^® tickets #1971

RightITnow ECM 4.1.6

21 January 2015

Changes

Fixed issue with Alert Publisher action #1964
Fixed issue with fresh ECM installations #1965

RightITnow ECM 4.1.5

19 January 2015

Changes

Optimize Roll up query to prevent wait locks on Alert Table #1924

RightITnow ECM 4.1.4

22 December 2014

Changes

Fix issue with Alert CSV Export #1899
Optimize the loading of all entities on ECM startup in 4.1 #1918
Add additional logging for filters not saved during 4.1 upgrade #1919
Make API maxLimit a configurable setting in User Preferences #1920

RightITnow ECM 4.1.3

9 December 2014

Changes

Fixed ManageEngine connector to poll alerts #1802
Added thread dump on OOM by default in ECM #1863
Fixed issue when changing Alert Context Menu Configuration Options #1905
Changed LDAP Connector to validate users even while undeployed #1907
Added more logging info to Zenoss event poller #1908
Fixed new entity creation issue when event with alias of an existing entity is received #1909
Reduced the REST response calls to display only 50 alerts at a time #1910

RightITnow ECM 4.1.2

13 November 2014

Changes

Made Syslog regex patterns customizable from the UI #1897
Fixed SolarWinds entity to skip errors during entity enrichment and resume processing #1900
Fixed Zenoss group membership issue #1904

RightITnow ECM 4.1.1

28 October 2014

Changes

Make Calendar displet customizable to select entities and entity groups to load #1805
Fixed Exception in Correlations Module occurring when incoming alert is in maintenance #1864
Fixed Dynamic Query parsing when referring to custom fields containing the keyword OR #1866
Rectified issue encountered during SolarWinds topology polling #1867
Fixed issue encountered during SolarWinds Events Polling #1886

RightITnow ECM 4.1

6 October 2014

Upgrade & Release Notes:

Connector imported custom fields:
If two connectors refer to the same entity, have the same custom field name and both connectors are in the deployed state,
then the entity custom field value will reflect the value of most recent poll.

NEW FEATURES :

Assign To User Group #1329
Update Custom Field Action to Support Add, Remove and Update #1377
Audit enhancements #1400
Reflect recurrent Maintenance Windows in Zenoss #1507
Purge cycle for Incidents #1526
Changed entity viewer in SLA breach log #1528
Add option for entity groups to inherit maintenance windows #1560
Add Connector Token variables to the Incident Actions #1574
Add an alert merging or rollup mechanism – #1576, #1786, #1787, #1817
Categorization rule enhancements for de-duplication criteria #1582
Allow UI actions in action groups #1584
SLA Reports #1587
Support for SAM in SW connector #1597
Make the logo background configurable #1609
Allow export to CSV file the audit logs #1610
Allow more complex context sensitive conditions for Alert console menu #1616
Add Alerts menu to dashboard displets #1618
Validation to prevent deploy of invalid categorisation rules #1619
Feature to pause grid auto refresh when a popup is open #1620
Create Scheduling Service for rules and connectors #1622
Use UI filters in correlation rules #1686
Update an external ticket (eg. In JIRA) when an ECM alert is tagged to the ticket #1698
Make the Custom Field Update action editable from the UI #1707
Enable SSO with Integrated Windows Authentication #1709, #1729
Add categorization rule token to events #1739
Import Entity Groups from Zenoss #1764
Import SolarWinds Node and application information for imported components #1775
Add an option to SW connector to exclude entities from being imported #1790
Enable the Create Maintenance Window action for Alert Groups #1795
Add Options to SolarWinds connector to filter incoming events #1796
Enhancements to SolarWinds Connector Status #1815
UEA rules for Closed Alerts #1816
Added support for custom fields in Entity Group enrichment filter #1825
Support SolarWinds Dynamic Queries to populate Entity Groups #1826

FIXES :

Fixed issue with Maintenance Window Calendar not showing recurring events #1645
Maintenance window Calendar to show events only for selected entity/group #1647
Maintenance window calendar should open in business hours #1650
Enable Re-tries when user update queries results in Lock Wait Time Out exceptions #1679
Review the date filtering for custom fields #1692
Show warning when undeploying correlations with nested rules #1693
Maintenance Window Display enhancements #1695
Fixed duplicate entry error when receiving events with same entity and same connector #1721
Entity group – entity association is not deleted when the entity group is deleted #1726
Bouncy Castle library Upgrade #1734
Fixed Blank Display for Alert Details in SLA Breach Log #1736
Fix Correlations sorting based on order #1744
Change the response of the Add Annotation call to reflect the status correctly #1747
SF Incident Subject field needs to be trimmed to 255 characters #1755
Fixed RSS access exception #1769
Fixed Error replacing alert field values in create incident #1772
Fixed “Failed to load initial data, please contact your system administrator” when opening correlations or rules created on the fly #1774
Fixed issue with removing tags from alerts #1776
Fixed Entity Grouping issue for Solar Winds Components #1777
Dashboard’s System Health alert links fail to load related alerts only #1781
Do now allow Closed alert state to be changed #1782
Improve SolarWinds polling performance #1783
Remove display of deleted Entity Groups from System Health displet #1784
Fixed Entity Grouping issue for Solar Winds imported Nodes #1788
Current connector status should be shown in UI #1789
Investigate mismatch warnings when connector is deployed #1791
Fixed ECM logo display upload issue #1792
Change url re-direction for ECM Cloud instance #1794
Rectify Label info in Reports panel #1797
Reset Alert State to be Open if the associated Owner is deleted #1798
Enable Select Group View drop down control at all times – #1800, #1829
Fixed transactions calls for audit record creation #1801
Fix issue with adding a user to a user group with role overridden set #1806
Fixed Closed Alert Filtering issues #1819
SolarWinds connector optimization #1822
Fixed Entity tree display issue #1830
Fixed issue when removing ticket from an alert #1833
Log query that fails in SW API #1836
Fix maintenance window duration displays #1837
Fix simultaneous polling of events and entities #1840
Enhancements to Entity Caching #1841
Fixed issue with cyclic alias references on entity discovery #1846
Fixed upgrade issue from 3.8.x to 4.x #1849
Fixed SCOM connector update Alert calls #1851

RightITnow ECM 4.0.2

2 September 2014

Changes

Adding UEA correlation rules for Closed Alerts – #1816

RightITnow ECM 4.0.1

15 July 2014

Changes

Alert mapping issue fixed for Entity Aliases field – #1760
Fixed issue with changing an alert custom field- #1761
Fixed Send Email action (executed via the UI) – #1762
AppManager import entities issue fixed – #1765
Closed Alerts tab load issue fixed – #1766
Changes made to ServiceNow^® SOAP query to retrieve details from internal tables- #1767
SolarWinds custom fields import issue fixed – #1768

RightITnow ECM 4.0

6 June 2014

Upgrade & Release Notes:

Rivermuse URL is no longer supported:
As of ECM 4.0 redirection of /rivermuse URLs has been withdrawn. Request URLs should be changed to /rightitnow.
Similarly any RSS and REST API clients, and proxy applications which may be using /rivermuse in their request URLs should be updated to use /rightitnow.The existing SNMPProxy python script should change package references from com.rivermuse.preprocessor to com.rightitnow.preprocessor
When upgrading to ECM 4.0, you will need to upgrade the Java/Python API to rightitnow-api-2.1.jar/rightitnow-python-1.1.zip
Proxies using these APIs also need to be updated accordingly.
Alert State reporting:
As of ECM 4.0, reports can be generated on alert states.
To be able to generate reports on data (audit entries) created before the upgrade to 4.0, the update_audit_entry.sql script should be run against the database.
This must be done when ECM is down and can be done before or after the upgrade.
IP addresses as Alias usage:
In version 4.0 we have introduced the option to use IP addresses as Aliases, meaning that when an event is received where the entity token equals an IP address of an existing entity, the event will be associated with that entity.
Note that when you upgrade to 4.0 from an older version, the default value of this option will be the same as your setting for the existing “Use Entity Aliases” option.
With a fresh install of ECM 4.0 options “DNS Resolve Entities”, “Use Entity Aliases” and “Use IP Addresses as Aliases” are “ON” by default.

NEW FEATURES :

Add reference to parent of Incoming entity in right hand side of filter #1083
Extend entity groups to support hierarchies #1216
JIRA Enhancements – update incident action #1226
Delete Users feature #1252
Extended rules to work with entity custom fields #1313
Allow users to schedule report generation #1382
Added a workflow option for discarding events #1421
Conditional display of the Purge Interrupt button based on the job’s running status #1422
Display Entity Groups of an entity in the details section #1427
Advance Filtering enhancements #1429
New permissions for Group Management #1430
Feature to create a single ticket for multiple alerts #1448
Added additional time units for Maintenance Window creation #1450
Maintenance Window Creation action enhanced to accept user input #1453
Sorted display of Permissions #1460
Import External tickets into ECM from JIRA #1470
Use JIRA custom priorities #1475
Setting last comment to Close or Reopen reason #1478
Allow access to all alert’s fields in portlets #1479
Allow sorting and column resizing on shared dashboards #1480
Enhance portlets to show alert count and link to filter #1487
Entity Variables refactored #1488
Application Logging enhancements #1490
Reporting enhancements #1496
Feature to import SolarWinds device groups as Entity Groups and Entities #1505
Included timestamps to check time of day and day of week to allow rules based on these fields. #1506
Feature to import JIRA Assignees into ECM #1511
Added Entity Fields to the Alert Console #1514
Added Grid Management for Alert Console #1515
User’s group view customisation #1518
Import functionality for Entity Custom fields #1520
Added support for static custom field defaults #1521
Tool to parse MIBs and create SNMP Trap formats (#1530, #1531,#1566, #1567, #1568, #1589, #1598, #1602)
Import External tickets into ECM from Salesforce #1533
Allow alert processing when in maintenance #1537
SolarWinds – display more details in the ECM alert created from Orion #1538
Created Audit Entries for Custom Fields #1540
Zenoss events processed in the same order they arrived to Zenoss #1549
Export Alert CSV in the user’s chosen timezone #1550
Feature to export entities as CSV #1555
REST API calls for Entity Group Hierarchy #1557
Made the user’s display name editable #1561
Added logged in user as a recipient for Mail action #1562
Feature to consider IP Addresses as an alias #1563
Changes made to search user record on the basis of the CN during login #1572
Granular permissions introduced for pagination settings #1575
Increased the Ticket field sizes – URL and Status #1577
Minor enhancements for Closed Alert Purge operation #1579
Added computed custom field type #1588
Feature to add SolarWinds tokens #1591
Configured ‘Update Incident Action’ to support append vs overwrite of values #1594
Feature to map imported entity custom fields to ECM custom fields #1595
Added Audit Entry for Notification Events #1624
Import IP Addresses for nodes from SolarWinds #1630
Added context sensitivity conditions for Entity Custom Fields #1635
Feature to include Custom Date fields in the Update Custom Fields action #1649
Changed workflow setting to assign alerts to users prior to creating incidents #1678
Added feature to validate inline grid filters in the Alerts Console #1689
Added Support for milliseconds in Custom Date Fields #1690
Added ability to log comments in JIRA for each Alert part of a bulk Ticket creation operation #1697

FIXES :

Deadlocks when two polls kick in at the same time #1065
Fix connector status in grid when a second incident connector is trying to get deployed #1246
Fixed bug concerning incoming events for deleted SOAP connectors #1285
Fixed bug with SLA rules creation by users with custom roles #1288
Fixed Entity sorting and filtering based on custom fields #1306
Upgraded proxies to use the /rightitnow url #1308
Standardise connector configuration settings #1315
Fixed Alert Context menu alignment #1477
Fixing issues with Maintenance Schedules #1485
Removed Rivermuse redirect support #1493
Changes made to rectify slow screen behaviour in Chrome #1523
Fixed Issue with Clearing Custom fields action #1532
Fixed bug with workflow action execution on newly discovered entity #1534
Fixed backup configuration to remove copying deleted connector tokens #1542
Fixed Entity discovery conflict during polling #1545
Fixed minor connector tokens UI grid issues #1546
Handled truncation in indexed custom fields #1548
Fixed duplicate execution order when reordering correlation rules #1552
Made changes to the External Command action to handle thread safety #1553
Fixed Entity retrieval calls in REST API #1565
Enhanced performance while updating custom fields #1569
Fixed Clear Field option in Update Custom field actions #1570
Fixed issue when creating incidents with Single Select fields in JIRA REST calls #1580
Fixed issue with correlation rule matching on incoming fields #1581
Fixed issue with deleting tags #1585
Fixed issue with alerts console filter application on first switch #1586
Fixed SolarWinds polling to continue processing when error record encountered #1599
Added checks to make sure RSS and REST APIs are not accessed when ECM is not initialised #1600
Applied boundaries for pop up window to prevent being dragged off position #1601
Fixed User Group Overridden permission setting when user role is re-selected #1604
Added restriction for Correlation Rule sequence ordering #1605
Added checks to ensure that the username field is never null #1607
Sorted the User Group list appearing in the User Group Management screen drop down controls #1613
Fixed issue with user permission overwrite when SLA permissions owned by the user is saved #1615
Fixed IE9 Compatibility mode #1623
Added SLA Grid Rule validations to prevent duplicate time entries #1625
Fixed issue with new entity discovery via Zenoss #1626
Fixed issue while updating Incident connector Grid #1632
Added qualifiers for field values that have comma characters when exporting data to CSV #1621 #1633
Fixed duplicate occurrence of Entity Groups in dashboard displets #1636
Fixed issue with comparing a numeric custom field with a pervious field value in the filters #1639
Fixed issue with ServiceNow^® connector default deployment #1653
Changes made to the Zenoss connector to resume processing entities on encountering erroneous records #1664
Fixed purging audit records that refer to entity groups #1668
Perform event ordering in the UI based on their creation timestamps #1670
Fixed backup restore tenant setting of Correlation Rules #1672
Optimisation of User Update query calls #1674
Changes made to trim trailing white spaces when importing entities from connectors #1677
Fixed issue with editing Admin’s user record #1684
Enhanced Solarwinds & Zenoss connector entity polling feature to resolve ip addresses and hostnames #1688 #1696
Fixed issue with value maps getting reset on the Alerts Grid #1712
Optimized user group permission related operations #1714
Added message to indicate screen loading when switching back to the Alerts Screen #1723
Fixed issue with purging SLA log records #1724
Fixed issue with adding/removing tags to alerts when alert publisher connector is deployed #1725

RightITnow ECM 3.8.8

11 June 2014

Changes

Upgrade Bouncy Castle libraries to fix key generation errors – #1734

RightITnow ECM 3.8.7

17 April 2014

Changes

Fixed issue starting Service Now connector when using a proxy – #1627

RightITnow ECM 3.8.6

13 March 2014

Changes

Removed the blacklisted zenoss tokens set by default – #1593

RightITnow ECM 3.8.5

18 February 2014

Changes

Fixed SLA settings with differing varying severity levels set – #1359
Setting the auto-publish option by default on the Alert Publisher – #1535
Fixed tenant setting in Correlations Rules – #1551
Fixed issue with Create Incident Action setting – #1554
Support for mailto: in URL actions – #1564
Using HQL to enhance performance to update Alert Custom Fields – #1569
Added Not Null context sensitive condition and included ticket url field in URL action – #1571
Fixed Update Entity Custom field action invocation on Incident status update – #1573

RightITnow ECM 3.8.4

30 January 2014

Changes

Fixed issue with ActiveMQ alert queues getting blocked when Rules are undeployed mid processing – #1539
Fixed issue with JMS concurrent saves on the connector copy of Alert messages – #1541
Fixed issue with discarded Regex connector tokens – #1543
Changed the Common Connector Properties job from including Zenoss in the periodic execution – #1544

RightITnow ECM 3.8.3

24 January 2014

Changes

Fixed issue Event Detail display when token values differed – #1536

RightITnow ECM 3.8.2

22 January 2014

Changes

Fixed issue with creating a ticket in Salesforce when the assignee is set to Logged In User – #1411
Added the field ‘In Maintenance’ in filters to check for entities in maintenance – #1447
Fixed error when creating Entity Groups with the group type specified – #1512
Made changes to sort user groups alphabetically in the Alert Console windows – #1513
Removed unnecessary logging from Jira connector – #1516
Fixed issue with boolean Custom Fields validation – #1517
Fixed issue with updating entity maintenance window in Zenoss – #1519
Fixed issue with login session update job – #1522
Made changes to zenoss entity polling to check for updates – #1524
Fixed issue when executing the action to update entity custom fields – #1525
Display Entity Custom Fields in the alert console – #1527
Fixed issue when executing the action to clear entity custom fields – #1532

RightITnow ECM 3.8.1

03 January 2014

Changes

Fixed issue with the JIRA connector caching project keys that could have been deleted – #1509
Optimized the JIRA connector polling to retrieve less tickets when synchronizing – #1510

RightITnow ECM 3.8

23 December 2013

Upgrade notes

The Alert Custom Fields feature has a few performance optimizations as a part of which there can only be utmost 20 custom fields configured. Of these 10 can be indexed (with maximum 254 characters) and 10 non-indexed (free text). The alert_variable table can be kept as such, ECM will not be using it for operational purposes.
We will be withdrawing support for URL re-direction from /rivermuse to /rightitnow from the next release onwards. Please make sure you update all ECM URLs accordingly.
The ClearMaintenanceWindowEntityGroup action is not supported anymore. If you have used it in the Alert Workflow, please remove it from the dropdown(s) and save the workflow.

Changes

Added messaging utility for Admins to be share notifications across all users #1113
Added Zenoss Enhancements for improved entity detail retrieval & event actions #1155
Added multiple dashboards functionality for user #1178
Introduced new REST API call to display node hierarchy #1204
JIRA REST API implementation #1218
Changes made to facilitate data copying from Audit logs #1224
Improved performance of Custom Alert Fields #1231, #1390,#1391,#1396, #1406,# 1416, #1435,#1458
Added ability to download subgroups from LDAP #1236
Extended permission model to cover different types of correlation rules #1238
Define user role on group basis #1240, #1394
Define permissions on a User Group basis #1241
Sort list of connectors #1247
Added workflow options for custom alert field changes #1248
Introduced new action to re-evaluate tags on alert(s) #1249
Allow access to entity fields like ‘Entity Class’ or ‘Entity Type’ in the rules #1250
Reports can now view partially breached alert states #1256
Corrected the bug regarding false validation of script used in External Action #1289
Fixed bug with Save Button disappearing in Alert Priority Configuration #1290
New feature to allow users to select the connector tokens to be shown in the rules tabs #1291, #1439, #1441, #1466
New feature for publishing alerts to an external queue #1301
Extended the Update Incident action to Salesforce connector #1304
New index for Event table on new installations #1319
Increased clarity of UI messages that report in Incident Creation failure #1325
Added Workflow component to force comment on alert before action #1330
Add new UI control to facilitate adding incident ID to the alert #1331
Hide disabled menu items #1337
Extend Update Incident action to Custom Incident Connector #1339
Introduce Close Incident action and make it available for Custom Incident connector and possibly others #1340
Improve adding/removing tags #1357
Footer made configurable for the mail action #1358
Improved performance of partial breaches #1359
Added ability to save a multi-field sort to an Advanced filter #1362
Maintenance window enhancements #1366,#1367, #1368,#1369,#1370
Fixed REST API bug encountered when custom field is deleted #1372
REST API – Included logging when the response payload exceeds the default page limit of 50 #1373
Added option to include non-dependant values of a linked custom field #1375
Fixed bug in REST API SLA breaches retrieval, when page number and max results are not specified #1379
Fixed issue with tenancy caching in hosted environment #1388
Fixed issue with line breaks being replaced in the Send Email action #1392
Fixing filter validation issues for numeric and date fields #1397
Reduce logging severity for Salesforce when an invalid ticket is encountered during polling #1398
Made external action output window resizable #1399
ECM REST API – improve Error reporting when using the invokeAction call to update custom fields #1402
Changes made to ensure that alerts with tickets linked were not overwritten #1403, #1451
Salesforce Connector – Fixed the setting of Sales Force field, Created By #1404
Changes made to ensure that LDAP: distinguished name copes with spaces #1407
Increase size of filter in database for categorisation #1409
Made the filter builder UI section expandable #1410
Fixed issue when refreshing custom fields from JIRA #1412
Fixed issue with JEXL failing to evaluate strings with the EOL character #1417
Changes made to import only operational Business Services from Service Now #1418
Changes made to allow multiple field values to be specified for sorting in Alert Filters #1419
Realigned Filter Popup window icon in User Group Management Screen #1420
Introduced a configurable message to be displayed when closing of alerts fails #1423
Add logging when user accesses REST API and Reports #1424
Fixed Date and Date-time field settings in Salesforce Connector #1431
Fixed issue with Inline filtering after field clearing #1432
Changes made to mirror RITN maintenance windows in Zenoss #1433
Sorted drop downs in context menu sensitivity settings #1434
Fixed issue with Reports when date boundaries are clubbed with certain filter fields #1436
Fixed JIRA session being inactive (SOAP & REST) #1437
Fixed Exception thrown when polling for Events Zenoss connector #1438
Made changes to configure Logged In User in an Assign Alert action #1440
Fixed HTTP count in health stats #1442
Fixed issue with loading the deployed AWSConnector #1443
Trimmed leading and trailing white spaces of entity names #1446
Fixed issue with UEA correlations not being reordered #1449
Fixed issue with saving context menu #1452
Added a configurable limit on returned RSS feed items #1456
Fixed sorting for Closed alert grids #1457
Fix to prevent the Server log monitor from spawning multiple threads while reading a corrupt file #1459
Increased the allowable size for correlation rules name #1462
Performance issue retrieving audit entries for Alerts due to join with Entity table #1463
Zenoss connector not using last poll date when redeploying #1464
Added custom incident connector documentation and files to the Starter Kit Portlet #1467
Fixed issue while saving application settings on a new installation #1468
Fixed timezone issue for Zenoss polling date #1469
Fix to allow Jira Ticket creation when the summary contains new lines #1471
Fixed issue while creating Jira tickets when no valid priority is assigned #1472
Fixed the Create Incident action to use the correct value for Logged In User system setting #1474
Fixed issue while assigning a user to an entity #1481
Added the Logged in User as a field that can be used in the template for Zenoss Annotate actions. #1483
Added warning message when Entity Alias is created and the Entity Aliases Lookup feature is turned off #1486
Added checks for invalid session before retrieving tickets #1489
Fixed issue while updating Categorization rules during alert processing #1491
Fixed issue displaying blank event details window #1494
Fixed issue when deploying Solarwinds and initialising the entities #1498
Fixed issue regarding Entity Graph child node display #1502

RightITnow ECM 3.5.8

15 July 2014

Changes

ServiceNow^® query SOAP query changes to retrieve data from internal tables – #1767

RightITnow ECM 3.5.7

10 January 2014

Changes

Reusing session when communicating with ServiceNow^® instead of creating a new one each time – #1504

RightITnow ECM 3.5.6

22 November 2013 Internal release

Changes

Fixed high event token count in Zenoss connector – #1454

RightITnow ECM 3.5.5

12 November 2013 Internal release

Changes

Fixed race condition in event processor when under high concurrent load – #1444

RightITnow ECM 3.5.4

30 October 2013 Internal release

Changes

Fixed issue adding LDAP users to groups – #1407

RightITnow ECM 3.5.3

21 October 2013

Changes

Fixed error when exporting events as CSV file – #1378
Fixed issue escaping commas in reports – #1380
Fixed issue parsing URLs in alert details window – #1387
Fixed newline character issue in send email action – #1392
Fixed overly verbose logging of Salesforce connector – #1398
Added ability to resize output window from external command action – #1399
Fixed issue with created by field in Salesforce connector – #1404
Fixed issue adding LDAP users to groups – #1407
Improved usability of filter builders by allowing more flexibility over their sizes – #1410

RightITnow ECM 3.5.2

September 2013

Changes

Fixed issue with group membership retrieval for Open LDAP – #1383
Additional parameter added for REST API closed alerts retrieval – #1384

RightITnow ECM 3.5.1

September 2013

Changes

Fixed issue with SLA rules breach status setting when breach state was partial – #1365
Fixed issue with JIRA connector project field retrieval – #1371

RightITnow ECM 3.5

30 August 2013

Important notes

RiverMuse is now called RightITnow, links and branding have been updated
‘RiverMuse Thread Count’ property in heath statistics API have renamed to ‘Thread Count’

Upgrade notes

Users with alert filters that have duplicate names need to manually resolve this before upgrading. These steps need to be applied while ECM is not running, and before applying the upgrade.
1. 1) Check if the database has a valid tenant using the query
```
SELECT * FROM tenant;
```
  If this query returns no results, then no tenant is present and you need to contact RightITnow support for help on how to resolve this issue. If a tenant exists, proceed to step 2.
2. 2) Check for any duplicate filters using the query SELECT name, created_by, COUNT(id) AS count FROM ui_filter GROUP BY name, created_by having count > 1;
3. 3) The filter names returned by this query are duplicates, with the count column showing how many times the filter name was found. For each filter, use the query SELECT * FROM ui_filter WHERE name = ‘the filter name’ and created_by = ‘created by’; to view the filters and determine which one(s) to delete or rename.
4. 4) Delete or rename these duplicate filters so that when running the query in step 2, no results are returned. This will allow ECM to apply the correct index to the ui_filter table.
5. 5) Proceed with the usual upgrade instructions for ECM. Ignore any errors in the log about not being able to drop the index called name on the ui_filter table.
6. 6) After the upgrade, the ui_filter table should have an index on the name, tenant and created_by fields.

Changes

Added Microsoft SQL Server support to JDBC connector – #998
Moved proxies & SDKs to content distribution network to reduce package size – #1057
Enhanced proxies to support ActiveMQ as an endpoint – #1064
Added filter management to closed alert view – #1072
Added per user-group alert context menu option – #1073
Added ability for duplicate filter names (personal filters) – #1080, #1302 & #1305
Enhanced alert groups to support multi-group membership – #1082
Added multi-select custom alert fields – #1084
Fixed ordering of actions in correlation UI – #1095
Improved handling of newlines in alert description action – #1096
Added ability to double-click to bring up entity details on entity console – #1098
Added ability to click through from ‘Active Alert Count’ column on entity console – #1099
Fixed issue with alert console when group by filter applied – #1100
Added ability to filter audit log by entity – #1103
Added action to hit/open URL from server – #1107
Improved start-up speed by starting components as soon as license validates – #1115
Improved send email action when issues from the alert console – #1144
Fixed issue when URL scheme is missed from Service-now connector configuration – #1150
Added pagination to user console – #1154
Removed exceptions relating to GWT serialization – #1164
Enhanced filters by showing saved filters in drop down – #1166
Fixed system alert creation when create incident action fails – #1168
Improved validation process with Service-now connector – #1169
Fixed database constrains when license validation fails – #1170
Added ability to trigger actions through mobile API – #1172
Added ability to manage entities through REST API – #1173
Added ability to retrieve alerts based on filter in mobile API – #1174
Added ‘Logged in user’ value to alert console filters – #1175
Added dedicated closed alert console – #1176
Added alert filters to dashboard portlets – #1177
Added ability to view related alerts in alert details window – #1179
Fixed issue with system connector in hosted mode – #1180
Added custom entity fields – #1181
Added entity workflow hooks when entity is created or updated – #1183
Removed ehcache errors – #1189
Removed erroneous ‘Update Variable’ action references – #1190
Fixed alert filtering when inheriting filters from multiple user groups – #1191
Added new REST API – #1194
Fixed alert console context menu configuration in hosted mode – #1198
Added ability to store email password in file for email proxy – #1200
Enhanced logging when periodic correlation rule fails – #1202
Added ability to retrieve entities with specific custom field value – #1203
Added reporting functionality – #1206
Enhanced permission granularity for configuration links – #1209
Extended user roles to 20 – #1212
Improved performance of license validation by using existing alert statistics – #1213
Removed erroneous log entry about deleting entity groups with entities present – #1214
Improved performance of various database operations through better use of batching – #1215
Added ability to remove incident from alert and allow deletion of incidents – #1217
Removing mandatory fields for JIRA connector – #1219
Allowing users to type values for context sensitive menus with custom fields – #1221
Fixed issue resulting in entity group maintenance windows being saved as inactive – #1222
Added support for both ‘+’ and ‘%20’ character escape sequences in REST API – #1223
Fixed polling issue for external incident API – #1225
Updated external incident API to improve consistency with other incident connectors – #1227
Improved email & SMS actions to allow to send one notification for a batch of alerts – #1229
Fixed issue restoring default alert context menu – #1230
Improved LDAP & Zenoss connectors to poll immediately upon deploy – #1234
Fixed issue resulting in user role being cleared when mass-updating – #1235
Added REST API to Getting Started portlet – #1243
Improved performance of user console – #1251
Fixed UI freeze after restoring from full screen – #1253
Removed restriction to only allow original author to update correlation rules – #1255
Added ability to overwrite filter values when retrieving alerts from REST API – #1257
Fixed issue when removing owner from an entity – #1258
Fixed issue when changing an entity maintenance window – #1259
Added API token generation to use preferences for API users – #1260
Improved performance of REST API with additional caching – #1261
Added Component field as a default field with Jira connector – #1262
Fixed field length issue with Jira connector – #1263
Re-branded RiverMuse to RightITnow (including changing the URL to /rightitnow/) – #1264
Fixed issue incorrectly showing non-event based connectors in filter builders – #1265
Enhanced permissions for alert console – #1266
Added filter abilities to user console – #1267
Improved configuration options when setting paged alert console for existing users – #1268
Fixed issue reverting earlier actions when applying an action group to change alert values – #1269 & #1228
Fixed validation when resetting custom fields to blank – #1271
Fixed issue preventing RITN from starting when client trust store is compromised – #1272
Added timeout configuration to ActiveMQ to improve reliability – #1273
Fixed issue resulting in event tokens disappearing from connector configuration – #1274
Improved purge performance by limiting purge configuration choices – #1275
Fixed issue with Service-now connector printing exceptions directly to STDOUT – #1276
Fixed duplicate alert checking when retrieving alerts – #1278
Removed duplicate tokens from filter builders when defined as alert field – #1279
Fixed issue with special characters when accessing REST API to get entities – #1280
Added ‘snmpTrapOID.0’ token for SNMPv2/v3 events – #1281
Fixed issue with duplicate application settings (such as license details) – #1283
Fixed permission checking for create rule on the fly UI – #1284
Fixed issue handling special characters with Service-now connector – #1286
Renamed “RiverMuse Thread Count” to “Thread Count” in heath statistics API – #1293
Enhanced alert purging to check for alerts being reopened during purge cycle – #1294
Fixed issue validating URL of ManageEngine Service Desk connector – #1296
Fixed loading issue when accessing user console directly – #1297
Added REST API call to retrieve events from a specific time window – #1298
Added ability for users to modify values before raising incident – #1310
Fixed issue creating incidents – #1312
Fixed sample application in incident SDK – #1317
Fixed issue displaying user groups when viewing user details – #1318
Fixed issue updating dependant custom fields from non-paged alert console – #1320
Fixed issue using owner by current user filters on dashboard – #1322
Fixed issue showing closed alerts referenced from dashboard – #1323
Enhanced portlet to save layout preferences – #1324
Fixed issue preventing operators from deleting their own filters – #1326
Fixed permission check on column separator user preference – #1327
Enhanced user console to save layout preferences – #1328
Fixed issue saving audit entry when running external script – #1332
Fixed race condition when purging alerts whilst reopening alert – #1333
Fixed issue causing duplicated application settings when restoring from backup – #1334
Fixed issue incorrectly showing deleted users in alert console – #1335
Improved validation process of Salesforce connector – #1336
Fixed issue applying maintenance window to new entity group members – #1338
Fixed issue with create incident action fields being disabled – #1341
Fixed date validation issue when checking reopen after workflow setting – #1342
Fixed issue whereby Service-now connector could poll before previous poll finished – #1343
Fixed case-sensitivity issue when saving incident connector field mappings – #1345
Fixed race condition when updating entity group memberships – #1346
Fixed issue updating closed date with Salesforce connector – #1349
Fixed issue with create incident action being able to read all entity fields – #1350
Fixed issue whereby invalid operators could be shown for entity custom fields in rules builders – #1351
Fixed custom field update action when using mixed (constant and dynamic) data – #1352
Fixed issue reading create new alert setting in alert workflow configuration UI – #1353
Removed restrictions on purge batch size and interval – #1354
Fixed issue in SLA processing preventing alert from reaching 100% breach – #1356
Fixed issue with extract function in update custom field actions – #1361

RiverMuse ECM 3.2.6

2 July 2013 Internal release

Changes

Fixed inconsistency with ‘contains’ operated when using alert console in paged vs nonpaged mode – #1239

RiverMuse ECM 3.2.5

26 June 2013 Internal release

Changes

Fixed race condition affecting connectors with new entities – #1167
Improved SLA performance and reduced table locking – #1210
Fixed deadlock by adding transaction replay mechanism when updating or creating alerts – #1208

RiverMuse ECM 3.2.3 & RiverMuse ECM 3.2.4

6 June 2013 Internal release

Changes

Additional fixes for issue importing dependent fields from Service-Now – #1199

RiverMuse ECM 3.2.2

3 June 2013 Internal release

Changes

Fixed issue importing dependent fields from Service-Now – #1199
Added workflow configuration to execute action on closed alert when creating a new alert instead of reopening – #1201
Downgraded log messages about workflow violations from warning from actions to informational – #1184
Fixed issue with / character in filters – #1186
Fixed filter builder issue with custom fields – #1196
Increased size of timed correlation field – #1197
Fixed deadlock issue with audit purge job – #1207

RiverMuse ECM 3.2.1

28 May 2013

Changes

Enhanced RSS with template configuration – #1147
Fixed issue with alerts in maintenance mode – #1160
Added user annotation and unassign actions to mobile API – #1171
Fixed issue with Jira Due date field – #1185
Fixed connectivity issue with certain network configurations – #1187
Added less than and greater than operators for custom fields and ability to revert custom field values through actions – #1192
Fixed issue in Zenoss connector polling mechanism – #1193

RiverMuse ECM 3.2

9 May 2013

Known issues

An index will be added to the alert table, this could cause RiverMuse to take a long time to start-up after upgrading; to avoid this apply the index offline before upgrading RiverMuse using the following SQL
```
CREATE INDEX alert_timestamp_index ON alert (event_count, first_occurred, last_occurred);
```

Changes

Improved error message when license validation fails during setup – #970
Added entity graph – #1021
Added automatic configuration backups – #1054
Enhanced entity mapping to include aliases – #1066
Added permission to enable setting of user defaults – #1079
Added information when hovering over entity column in alert console – #1085
Fixed UI issue when adding custom alert field values – #1087
Enhanced condition filter for applying actions to other alerts from correlation – #1089
Added language selection for Service-Now connector – #1092
Added event token to specify duration of maintenance windows – #1097
Fixed close alert action from alert console when no reason specified – #1118
Fixed issue preventing alert filters from being saved – #1119
Added ability to create custom user roles – #1120
Added Zenoss connector – #1125
Fixed issue when refreshing browser on audit or SLA log screens – #1130
Added ability to export all alerts if none are selected – #1134
Added column to alert console to show more recent comment on an alert – #1136
Fixed concurrency issue with VMware entity enrichers – #1137
Fixed issue when processing alerts for entities under maintenance – #1139
Added Serena BSM connector – #1140
Enhanced Service-Now connector allow use of proxy server – #1141
Fixed issue entity group in filters – #1142
Fixed case-sensitivity issue with SOAP connector names – #1143
Fixed workflow issue when using external script in assignment action – #1145
Fixed race condition when executing external actions – #1148
Added new index on alert table to improve event purging performance – #1149
Enhanced workflow configuration for close alert – #1152
Fixed issue parsing arguments in external command action – #1153
Fixed issue with event grid incorrectly saving preferences – #1157
Fixed race condition with maintenance window alerts – #1158
Added proxy configuration screen – #1159
Fixed issue with getAlertDetails call in mobile API – #1161
Fixed exception when assigning an entity – #1162
Fixed issue during licence validation – #1165

RiverMuse ECM 3.1

22 March 2013

Known issues

Firefox 18 is unsupported, please use Firefox 16, 17.0.4+ or 19
Index updates to the database will not be automatically applied if you have more than 10,000 alerts, see the RiverMuse log for details

Changes

Added exporting of alerts to RSS feed – #1026
Fixed UI issue creating action groups – #1029
Added ability to apply alert filter to users not in a group – #1044
Added permission to enable user to always see alerts assigned to them – #1045
Enhanced alert assignment permissions – #1046
Fixed issue affecting proxies requiring internet access to run – #1048
Enhanced dashboard to allow multiple instances of each portlet – #1049
Added LDAP group filter to LDAP connector – #1050
Fixed race condition when collecting alert statistics – #1051
Fixed race condition when updating entity source information – #1052
Added message asking user to logout when updating their own permissions – #1053
Improved ordering of columns in event viewer to match alert console – #1055
Improved configuration options to show and manage closed alerts #1058
Added option to re-apply entity grouping rules – #1059
Fixed exceptions being raised by push framework – #1060
Fixed issue displaying user permissions – #1062
Added option to disable update notification on login screen – #1068
Allow alert values to be compared against the default alert values in the reopen alert filter – #1070
Fixed issue which resulted in last purge date not being updated – #1074
Added batch size and pause options to purge configuration – #1075
Disallowed ability to add super-admin to a user group – #1076
Fixed JDBC driver unregistered warning when shutting down RiverMuse – #1077
Reduced thread usage of push framework – #1078
Fixed intermittent deadlock when event/alert queue becomes full – #1081
Fixed exception when polling for LDAP users and create on the fly is enabled – #1086
Fixed permission check for observers attempting to create filters – #1088
Fixed language choice issue with Service-now connector – #1091, #1092
Fixed action configuration losing connector selection – #1094
Fixed issue with Jira connector and Due date field – #1104
Fixed issue showing latest time refreshed in audit log – #1105
Fixed unique index issue due to null values – #1106
Fixed workflow inconsistency with reopening alerts – #1109
Fixed issue saving alert filters in non-paged mode – #1111
Fixed race condition with date parser for custom alert fields – #1112
Fixed data truncated exception for certain user profiles – #1114
Fixed issue allowing action to be run against no alert – #1116
Fixed issue allowing non-numerical values for numerical fields in filter – #1117
Fixed alert filleting by connector type on alert console – #1121
Fixed ‘Alert Share Filters With Group Members Only’ permission – #1122
Added batch and pause options to all purge utilities – #1123
Fixed issue causing the ECM log monitor to be blank when switching tabs – #1124
Fixed create incident action to use correct severity – #1128
Fixed race condition in rules parser – #1129
Added ‘current’ values to filter builder when used on date-type custom alert fields – #1131
Improved average enqueue calculation for event & alert queues – #1132, #1135
Fixed permission restriction in dashboard portlets – #1133

RiverMuse ECM 3.0.2

5 February 2013

Known issues

Minor UI issues on Firefox 18
Upgrading from 2.5 can result in a blank entry on the alert console right click menu, this can be removed or changed through the Alert Console Menu configuration screen

Changes

Fixed race condition that caused incorrectly correlated alerts – #1056

RiverMuse ECM 3.0

30 January 2013

Known issues

Minor UI issues on Firefox 18
Upgrading from 2.5 can result in a blank entry on the alert console right click menu, this can be removed or changed through the Alert Console Menu configuration screen

Changes

Fixed issue with LDAP connector when using Digest-MD5 authentication – #867
Extended SNMP connector to support SNMPv3 traps – #885
Enhanced alert context menu to support configuration on a per user-role basis – #909
Enhanced permission to support allow overriding on per-user basis – #910
Improved performance of LDAP connector – #940
Reduced resource usage for polling based connectors – #945
Improved usability of escalation call order – #956
Enhanced dashboard view by allowing a global default view to be set – #971
Fixed issue with Service-Now connector and international date handling – #973
Enhanced context sensitivity of default actions in alert context menu – #976
Enhanced Service-Now connector to allow importing of list fields – #981
Fixed issue undeploying Service-Now connector during a poll – #983
Improved usability & consistency of user permission screen – #984
Improved performance of upon alert arrival correlation rules – #987
Added fix for handling newline characters in rules created on the fly – #989
Added email proxy for processing alerts from an POP3/IMAP account – #991
Added ability to view RiverMuse internal log file from the standard web interface – #992
Added ability to create users on the fly when using LDAP connector – #995
Fixed priority mapping for alerts raised as incidents – #996
Fixed Match None operator in filter builder – #1002
Fixed exception when updating user sessions – #1003
Added ability to mass delete entities in a single operation – #1006
Added automatic entity grouping – #1007
Enhanced action groups to support feedback of external actions when run from the alert console – #1009
Enhanced alert console by allowing configuration of font and colours used – #1011
Improved usability of alert details window – #1013
Fixed issues with Comments column in the alert console – #1014
Added ability to click on URLs shown in the alert console – #1016
Fixed exception when deploying Jira connector on new installation – #1017
Added batch processing of periodic correlation rules to reduce resource impact – #1018
Fixed issue saving audit events – #1019
Fixed issue with text wrapping when hoovering on field in alert console – #1020
Added JSON API to get basic system statistics – #1022
Improved usability of alert comments in alert details window – #1023
Fixed selection issue with action groups – #1024
Fixed broken icon on manage permissions screen – #1025
Added configurable check to email action to determine if recipient is the same as the triggering user – #1027
Added option to user preferences to allow configuration of column separators – #1028
Fixed dashboard alert filtering issue – #1030
Fixed race condition with entities, entity groups and tags on incoming alerts – #1031
Fixed issue creating users on the fly from LDAP when their default status is disabled – #1032
Fixed timezone issue with date and time displayed on dashboard widgets – #1037
Added ability to specify display name attribute from LDAP – #1038
Improved performance of dashboard widgets – #1039
Fixed issue affecting large backups being restored by increasing upload size limit to 50mb – #1040
Fixed issue with hoover test wrapping issue on alert console – #1041

RiverMuse ECM 2.6.4

30 November 2012 Internal release

Fix issue with DNS reverse lookups – #1005
Enable configuration of SNMP community string in SNMP discovery – #1000
Improve explanation regarding path separator in MIB configuration – #999
Allow multiple community strings in SNMP connector – #1001
Fix issue restricting view based on tags when specified in LDAP connector as default filter – #997
Added check for duplicate alerts on alert console – #1010

RiverMuse ECM 2.6.3

8 November 2012 Internal release

Fixed issue with service-now connector getting priorities – #990

RiverMuse ECM 2.6.2

7 November 2012 Internal release

Added option to prevent overriding of custom fields with blank value – #980
Added action to update fields in incident (Service-Now only) – #939
Fixed inconsistency with open and closed timestamps on Service-Now incidents – #978
Fixed issue redeploying Service-now connector when job in progress – #983
Enhanced Service-now connector to allow all list fields to be imported – #981
Enhanced user permissions to allow default permissions – #986
Added ability to enforce a common alert view for users – #972
Fixed display issue with system health – #985
Enhanced Service-now connector to allow custom state field mapping – #982

RiverMuse ECM 2.6.1

17 October 2012 Internal release

Added beta Zabbix connector – #974
Enhanced custom fields to allow setting via external execution – #969

RiverMuse ECM 2.6

10 October 2012

Improved workflow settings to be consistent across RiverMuse – #592
Enhancements to iPhone application – #871
Fixed issue when sorting on alert fields in paged mode – #873
Added escalation call order feature – #886
Added ability to import/export rules – #888
Added numeric custom field type – #891
Improved available values for comparison in upon event arrival correlations – #892
Improved labelling of controls in correlation tab – #893
Fixed issue showing add and remove buttons on alert context menu – #894
Enhanced SolarWinds connector to fully support HTTPS – #895
Added init.d startup script for Linux systems – #897
Fixed licence validation issue on non-standard JVM – #898
Fixed creation of default purge jobs – #899
Improved performance of event purge job – #900
Fixed issue forming message for email action – #901
Added tutorials – #902
Improved usability of timezone selection in user console – #903
Fixed issue incorrectly displaying users in escalation call order – #904
Added user permissions for VMware browser – #905
Fixed inline searching for paged aletrs – #906
Preserve the active page when viewing multi-page alerts – #907
Added additional fields to upon event arrival correlation engine – #908
Fixed mistake in confirmation message on escalation screen – #911
Fixed issue with timezones between client and server – #912
Fixed error message when restoring incorrect backup version – #913
Added connector to retrieve alarms from Amazon Web Service’s CloudWatch – #914
Fixed issue backing up deleted contents – #915
Fixed displaying of breached SLA information on closed alerts – #916
Fixed issue incorrectly showing context menu to observers – #917
Fixed Unicode issue with backup and restore – #918
Added ‘URL’ custom field, clickable from the alert console – #919
Added new alert details screen to alert console – #920
Fixed multi-selection of categorization rules – #921
Fixed ‘is null’ operation for incident number and connector entity – #922
Fixed restrictions on valid custom field values in alert console – #923
Fixed filtering on custom date fields – #925, #924
Updated defaults to allow severity changing, closing and incident creation on open alerts – #926
Fixed issue allowing actions to set invalid value on custom alert field – #928
Fixed issue when rules created on the fly have no owner – #929
Fixed daylight saving timing issue with last refresh time on alert console – #930
Fixed issue with exporting/importing correlation rules and actions – #931
Fixed issue processing categorization rules with references to entity groups – #932
Fixed timezone handling of users by ensuring saved times are UTC – #933
Added ability to periodically refresh custom field values – #934
Added last touched and last occurred fields to correlations – #935
Enhanced Upon Event Arival correlation rules to allow old/new comparison – #936
Fixed issues with Move to Alert Group action when executed from workflow – #937
Added displaying of null booleans in alert console – #941
Fixed repeated updating of users from LDAP – #942
Fixed issue with execution of timed correlations on cloud instance – #943
Fixed sorting order of fields in filter builder – #944
Fixed duplicate entry issue with custom field dropdown in alert console – #947
Added message in SLA log to show when logs have been purged – #948
Fixed issue with entity console being disabled after refreshing – #949
Fixed issue on clean installation with custom alert field configuration – #950
Added refresh to alert groups – #951
Increased maximum size allow for phone numbers in the user console – #952
Fixed issue with creation of incidents from correlation rules – #953
Fixed issue with incident connector during certain upgrades – #955
Fixed issue allowing token names with invalid characters (e.g. periods) – #957
Fixed date in message shown when alerts have been purged – #958
Fixed issue resetting SLA rules – #959
Added ability to view individual event details and improved alert details window – #960
Added basic actions from alert details pane – #961
Fixed issue undeploying rules created on the fly – #963
Added ability to create token alias for SOAP, InfoVista and SNMP connectors – #964
Fixed incorrect incident ID issue when raising multiple incidents – #965

RiverMuse ECM 2.5

17 July 2012

Fixed issue with dates in filter builders – #429
Added automatic grouping of alerts processed by X in Y correlation rules – #603
Enhanced user & SLA processors to support timezones, business hours, reporting, etc – #677, #882
Improved handling of date format in custom fields – #707
Added pagination to alert console – #765, #869, #873, #879
Added push notification for detecting concurrent changes to alerts – #777, #859
Enhanced permission granularity of shared filters – #789
Added ECM health monitor including event & alert queue displays – #790
Enhanced Syslog & SNMP proxies to support multiple RiverMuse instances – #811
Added ActiveMQ connector for high performance event retrieval- #828
Fixed issue undeploying VMware connector – #838
Fixed issue viewing historical event data when no data is available – #839
Fixed issue with disable/enable custom fields button for incident connectors – #852
Added support for VMware alarms – #853
Improved layout of entity console – #855
Added SLA escalations – #856
Improved handling of owner information when an SLA breach occurs – #858
Added multi-line comment support in the alert logbook – #860
Improved behaviour of selecting alerts in the alert console – #861, #876
Added ability to clone SLA rules – #862
Improved support for time-zones – #863, #872, #887
Fixed issue causing alert context menu items to be lost – #864
Enhanced the LDAP connector with the ability to use Windows usernames – #865
Improved performance of historical statistic collection – #866
Fixed issue parsing closed data from service-now tickets – #868
Added configurable system defaults for pagination size and time-zone – #870
Added iPhone application – #871
Added alert context actions to view deduplication count and logbook – #874
Improved performance of SLA jobs – #875
Enhanced URL action to support closed alerts – #877
Fixed issue setting the severity directly from the alert console – #878
Fixed issue with VMware connector causing hosts and clusters not to be displayed – #881
Improved performance of service tags in correlation rules – #883
Fixed issue opening incidents from alert console – #884

RiverMuse ECM 2.1

10 May 2012

Fixed issue with dates when creating advanced filter from alert console quick filter – #429
Improved validation of template editors – #668
Added option to alert workflow to control SLA breaches on re-open – #775
Added configuration option to hide alert console filter when in full screen – #820
Fixed issue with batching when purging events – #821
Improved performance of purging – #822
Enhanced UI of alert console in full screen – #823
Fixed issue updating last login date of users – #824
Disabled overlapping purge jobs – #825
Fixed bug affecting rules created on the fly – #826
Fixed issue with purging of audit events – #830
Added logging for purge jobs – #831
Fixed issue allowing two purge jobs to run at the same time – #832
Fixed issue creating audit entry when running external action – #833
Improved compatibility with VMWare ESX 4.0 – #836
Fixed issue creating tags and entity groups from events – #841

RiverMuse ECM 2.0.2

24 April 2012

Fixed persistence of alert console gradient settings – #818
Fixed alert purging miscalcuating date range to remove – #819

RiverMuse ECM 2.0.1

20 April 2012

Fixed full-screen drawing issue – #816
Fixed browser cache issue when upgrading – #813

RiverMuse ECM 2.0

16 April 2012

Improved loading times of application upon login – #437
Improved ability to use alert fields in tagging rules – #721
Enhanced the update custom field action to allow exact function – #724
Enhanced the event viewer with differential highlighting and pagination – #725
Added ability to delete and blacklist entities – #735
Fixed session timeouts and enabled a single user to have concurrent sessions #742
Improved custom field mapping for Service-Now connector – #744
Improved custom field mapping for Jira connector – #746
Added ability to set incident ID from alert console – #755
Enhanced audit viewer with better filtering and viewing options – #756
Added ability to purge events – #758
Improved checking of alerts breaching SLA rules – #760
Enhanced alert console to allow full-screen, presentation style viewing – #761, #786, #802
Enhanced alert console to allow personalization of font and colours – #762
Fixed backup & restore functionality for non-English locales – #763
Fixed issue where observers were able to delete filters – #764
Fixed URL action – #767
Added entity discovery utility – #768
Added welcome/starter screen – #770
Fixed issue with historical trends portlet – #771
Added Amazon WS Simple Notification Service connector & action for SMS in US – #773
Fixed issue in email action when username has commas – #774
Fixed ability to add new tokens to the SNMP connector – #782
Fixed issue saving column order and automatic display profile repairing- #783
Downgraded log level for external actions to prevent excessive log growth – #784
Improved behaviour of acknowledge and unacknowledge actions – #785
Improved performance of close alert action – #787
Fixed issue with group alert button – #791
Added ability to export alerts & events to CSV – #757, #792
Fixed issue when alert queue is full and System alert is raised – #793
Enabled custom fields for Remedy incident connector – #794
Re-factored incident connectors to be two stage configuration – #795
Fixed updating of incident states in alert console – #797, #798
Fixed incident creation issue with Remedy connector – #799
Fixed issue with VMWare connector using certificate trust store – #805
Fixed issue with alert filter parser – #806
Fixed issue with LDAP connector involving user and group DN fields – #807
Fixed issue importing users for user groups from LDAP – #809

RiverMuse ECM 1.9

6 March 2012

Added support for Java 7 – #214
Added ability to have private alert filters – #679
Improved support for applications – #695
Improved performance of entity console – #720
Added Syslog preprocessor (contact info@rivermuse.com) – #728
Fixed special character handling in rules created on the fly – #729
Various minor bug fixes in the alert console – #731
Added regular expression support to advanced filtering on alert console – #732
Fixed incident state mapping with Service-Now – #733
Fixed usage of custom fields in incident connectors UI – #734
Added an SNMP preprocessor (contact info@rivermuse.com) – #736
Fixed issue affecting ‘contains’ operator in categorization rules – #737
Added ‘always true’ categorization expression – #738
Fixed issue passing custom fields to Service-Now – #739
Improved handling of entity children – #740
Improved resilience of saving of display profiles – #745
Added permission system based on user groups – #747
Improved browser compatibility with Chrome – #748
Fixed issue with empty strings versus null strings in rules created on the fly – #750
Added alert grouping – #751, #749, #741, #657, #753, #754
Added service level agreement monitoring – #752

RiverMuse ECM 1.8

17 January 2012

Added extract functionality to populate custom fields – #585
Added parent-child entity relationships to correlation – #595
Added date range options to historial portlets – #623
Added workflow option to run action after incident state change – #644
Improved audit/alert log performance – #670
Fixed UI issue with right click actions menu – #678
Added option to supress output of external actions – #680
Added indicator to show discard state on rules – #681
Various improvements to ManageEngine APM connector – #682
Fixed issue with title of ‘Create rule on the fly’ – #684
Renamed ‘Source’ to ‘Connector’ – #686
Added action to set connector – #687
Enhanced start date logic for correlation rules – #688
Fixed issue cleaning up SLA data when purging – #690
Improved the default look of the dashboard – #691
Fixed display issue with rule statistics – #693
Fixed issue incorrectly allowing invalid data values for custom fields – #694
Added ‘Manage’, ‘Unmanage’ and ‘Open in’ actions to ManageEngine APM connector – #696
Removed superflous SCOM logging – #697
Fixed missing alert fields in correlation/action interfaces – #699
Fixed datetime issue with ManageEngine ServiceDesk – #700
Fixed sync issue with closed ManageEngine ServiceDesk tickets – #701
Added ability to copy fields from the alert console – #702
Fixed issue where context menus were incorrectly populated – #703
Removed ‘Subsystem’ and ‘Type’ fields in favour of custom fields – #708
Fixed issue incorrectly rendering HTML tags from alert fields – #710
Fixed issue adding the Alert Priority portlet to the dashboard – #712
Improved formatting of messages with special characters on the Alert Console – #714
Fixed issue with historical portlets refreshing too often – #716
Improved SNMP usability through better error messages – #717
Enhancements to reduce client memory usage – #718
Enabled unlimited number of custom fields – #719
Fixed Service-Now connectors’ ability to handle non-default priorities – #722
Added ‘Select all’ capability on Alert Console – #723

RiverMuse ECM 1.7

7 December 2011

Added VMWare actions – #588
Added actions to update service tags & custom alert fields – #593
Improved Service-Now connector – #594
Added type concept to entities – #599
Improved date handling for incidents – #606
Improved date handling in correlation – #630
Added ability to change RiverMuse logo – #632
Updated default permissions so creating rules on the fly is not visible to users – #647
Disabled automatic refreshing of historical portlets – #650
Improved performance closing large number of alerts – #651
Fixing issue with alert variables containing large values – #652
Renamed ‘service tags’ to ‘tags’ – #653
Reduced browser memory usage when viewing dashboard – #655
Disable automatic refresh when switching to the entity console – #658
Increased length of ‘type’ and ‘subsystem’ alert fields to allow much larger values – #659
Fixed issue with ‘Unknown connector’ disappearing after restoring from a backup – #661
Added counts when grouping entities in the entity console – #663
Improved application alert support from SolarWinds APM – #664
Added connector source field to list of fields available for rules created on the fly – #666
Fixed displaying of ‘class’ token in deduplication builder – #668
Allow empty values in filter builders – #669
Improved shut-down process – #675
Fixed issue setting resolution state with SCOM connector – #676

RiverMuse ECM 1.6

8 November 2011

Added viewer for correlation rules created on the fly – #539
Fixed issue resulting in duplicate SOAP connectors – #571
Fixed deadlock issue processing events – #581
Improved performance of categorization subsystem – #582
Added custom alert fields – #590
Added ability to rename custom alert fields – #591
Improved connector selected to deal with more connectors – #600
Added filter for re-opening alerts – #610
Fixed maintenance window issue on entity group – #612
Fixed issue closing alerts in SFDC not being updated in the alert console – #613
Fixed excessive logging of custom incident connectors – #614
Improving performance of alert console – #615
Various performance improvements – #616
Improved ability to deselect alerts – #622
Fixed short-cuts from system health widgets – #624
Improved performance of correlation rules when alert is closed – #625
Added use of static text for discriminator creation in categorization engine – #626
Improved performance of variables – #627
Added nested correlations – #628
Fixed minor categorization issues – #629
Fixed issue renaming entity groups – #634
Added ability to discard events at categorization time – #637
Fixed issue with SOAP events received before database is ready – #643

RiverMuse ECM 1.5

4 October 2011

Graph selection is now preserved on charts – #433
Added priority to dashboard graphs – #479
Various incident connector fixes – #483
Allow resizing of alert log – #515
Fix ordering of alert log entries when events happen at the same time #516
Upgraded core GWT libraries – #525
Allow re-ordering of Upon Alert Arrival rules – #528
Added actions for creation and deletion of maintenance windows on entity groups – #529
Added commenting on multiple alerts – #533
Allow alert re-opening – #536
Expanded rule scope of Upon Alert Arrival rules – #537
Added configuration options for create rule functionality – #538
Enhanced external action editor – #540
Enhanced correlation statistic – #547
Added reoccurring maintenance windows – #548
Fixed delete issue with actions used in workflow configuration – #560
Allow multiple recipients in email action – #561
Added topology data from SolarWinds connector – #563
Improved user picker control – #564
Allow fields to be deleted from on the fly correlation wizard – #569
Cleaned up connector list in correlation and actions views – #572
Fixed issue with initial setup claiming it failed – #574
Fixed performance issue with event de-duplication – #575
Persisted user picker state across uses – #577
Added ManageEngine and Salesforce connectors – #579
Improved error handling with incident connectors – #580
Improved field editor for incident connectors – #589
Added selection indicator for alert console – #596
Added closed alert viewer – #601
Improved categorisation rules editor with multiple connectors – #604
Improved stability of configuration backup utility – #605

RiverMuse ECM 1.4

6 September 2011

Removed ‘Select all’ capabilities from alert console due to performance issues – #31
Certified SCOM connector – #308
Added configuration backup and import facilities – #343
Added ability to set maintenance windows on entity groups – #346, #535
Added entity group type concept – #360
Certified VMware connector – #391
Fixed issues with saving user preferences – #394, #546
Added priority dimension to alert distribution gadget – #479
Added statistics collection to correlation rules – #488, #547
Updated JDBC connector with new alert fields- #506
Usability improvements to service-now interface – #510
Added Zendesk incident connector – #511, #530
Fixed race condition with events arriving before the system has started – #512
Fixed issue with disappearing UI components – #513
Added ‘is null’ and ‘is not null’ operators to correlation by example – #514
Fixed issue with action list in UI not being correctly updated – #518
Improved email action by extending variable list – #521, #555
Improved user group permissions and work-flow options – #522
Added unacknowledge action – #524
Fixed race condition with a new entity groups on multiple simultaneous alerts #526
Fixed issue calculating alert history graph – #532
Various improvements to entity group user interface – #534, #541, #543, #554, #562, #567, #527, #531
Fixed issue with zooming on historical graphs – #542
Usability enhancements to the configuration tab – #544
Added connector_entity token – #545
Fixed issue with null values in event distribution graph – #549
Improved scalability of connector list – #550, #565, #565
Added Remedy connector – #551, #483
Enhanced categorisation tab to show all possible event tokens – #552
Fixed deadlock issue when shutting RiverMuse ECM down – #556
Added SNMP trap connector – #557
Improvements to alert click functionality on alert console – #559
Added collection of topology data from SolarWinds – #563
Fixed issue with default connector disappearing – #566
Added work-flow option to run an action after unassignment – #568

RiverMuse ECM 1.3

1 August 2011

Improved audit message by including triggering correlation rule – #239
Fixed issue with deleting entity groups – #341
Fixed issue with long descriptions in audit viewer – #394
Added action to update last reset time field – #405
Fixed issue with tokens of the same name being as fields being incorrectly saved – #431
Enhanced work-flow to support action execution – #464
Enhanced service-tag management – #474
Fixed ability to un-deploy SOAP connectors – #476
Enhanced priority mapping with service-now connector – #478
Enhanced service-now connector to show a fields name, not its identifier – #480
Improved error messages when deleting non-empty entity group – #481
Improved action subsystem internals – #482
Fixed various bugs with incident connector framework – #483
Fixed deleted entity groups being incorrectly displayed in dashboard – #484
Added start & end date for correlation rules – #485, #493, #494
Various improvements to correlation by example – #492, #495, #494
Added priority field to correlation builder – #489
Various improvements to priority-feature – #490
Added wild-card character support to filter builder – #491
Certified Nagios connector – #496
Added current user option for incident management framework mappings – #497
Added action to update alert type – #498
Added owner token to events – #500
Improved memory usage and performance of alert console – #501
Added work-flow configuration based on severity changes – #502
Added action to increase and description priority – #503
Added priority, type and subsystem to categorisation user-interface – #505
Improved performance for entity console – #507
Improved support for custom incident states – #508

RiverMuse ECM 1.2

5 July 2011

Added support for Windows and Mac OS X – #214
Added user picker widget to filter builders – #291
Added correlation by example from the alert console – #370
Added configuration of right click menu items on alert console – #411
Added configurable priority field to alert console – #412
Improved event structure to allow multiple values for service_tag and entity_group tokens – #434
Improved incident connector to allow dynamically defined descriptions – #438
Fixed issue with LDAP connector referring to the wrong field for user authentication – #411
Fixed issue creating maintenance window actions – #443
Improved syntax for action editor – #444
Fixed issues around dynamic incident fields – #445
Fixed categorisation issue from users entering free text in discriminator field by disallowing free text – #446
Improved visual representation of alerts in maintenance state – #447
Improved usability of user group editor – #450
Fixed issue when deleting users with closed alerts – #453
Improved usability of event viewer by increasing its size – #454
Fixed issue with categorisation rules not being created when deploying a new connector – #455
Fixed issue with spaces in incident connector URL – #456
Added subsystem field to alert console – #457
Added type field to alert console – #458
Added last_reset_count field to alert console – #459
Added mapping of custom fields in service-now to RiverMuse – #460
Fixed issue with only certain incident states being shown from Service-now – #461
Improved past-alert retrieval for SolarWinds connector – #462
Improved usability of action editor – #463
Fixed in-line severity changing when auto-refresh is enabled – #466
Fixed issue when check boxes were incorrectly disabled in correlation editor – #469
Improved usability of action user interface by pre-populating certain alert fields – #470
Certified InfoVista connector – #471
Fixed incorrect message displayed when saving a correlation rule – #473

RiverMuse ECM 1.1

13 June 2011

Fixed Show Alert Details in SolarWinds right click action incorrectly appearing enabled – #202
Fixed sizing of historical trends chart when portlet is maximised – #221
Added multi-sort and column freezing to alert console – #233
Improved usability of advanced filter builder in alert console – #250
Fixed connector UI unsaved changes behaviour – #302
Fixed refresh issue in alert console when fields are updated by an action – #310 & #417
Fixed Y axis scale of historical trends portlet when zooming – #344
Fixed grouping state on alert console when switching tabs – #368
Enhanced external actions to allow stdout from applications to feed back into RiverMuse for selecting a user to assign an alert to – #369
Improved usability of error messages from LDAP connector – #371
Added experimental InfoVista connector – #372
Fixed multi-selecting entities in entity console – #378
Added internal Rivermuse connector to show significant internal errors as alerts – #379
Fixed issue when re-deploying Syslog connector – #383
Fixed issue with deleting tokens still in use by rules by disallowing deletion – #384
Improved saving of current state of system dashboard – #387
Fixed edge-case issue in initial setup involving refreshing the page – #393
Fixed various minor display preference issues – #394
Fixed UI issue when adding quotation marks to external script actions – #395
Improved service tag rules to allow all variables to be referenced – #396
Fixed various issues when Unknown Connector is present – #397
Fixed issue when an empty discriminator is used by generating a random replacement (no de-duplication)- #398
Fixed Add New token button in SOAP connector UI – #399
Fixed unsaved changes warning occurring when no changes have been made – #400
Removed alert rollover colouring in alert console – #401
Fixed dragging of events from expanded alerts in alert console – #402
Fixed entity details being lost when auto-refresh is enabled on alert console and an alert is selected – #403
Improving correlation rules by allowing all variables to be used – #404
Added alert ID column to alert console (hidden by default) #407
Improved incident management SDK – #410
Fixed periodic correlation rules failing when referencing multiple alert variables – #413
Added is not null operator to certain fields in correlation UI – #414
Improved email action to allow more flexible selection of recipient – #415
Added service_tag token to event SDK to allow automatic generation of service tags – #418
Fixed issue with hidden column preferences not being saved on the alert console – #419
Fixed handling of tokens named class – #420
Fixed saving of rules using the entity group field – #421
Fixed connector UI occasionally reporting unsaved changes incorrectly – #422
Fixed discriminator failing when entity token is referenced but missing – #423
Removed manual database upgrade process – #424
Added statistic collection and auditing for acknowledgement state and actions – #425
Improved detection of Syslog header in InfoVista events – #426
Improved capability to compare alert dates in correlation rule UI – #427
Fixed issue with re-adding portlets causing missing or incorrect severities to be displayed – #428
Fixed issue with invalid characters in token names entered via the SOAP connector (characters are stripped out) – #430
Fixed issue with saving historical trend preferences – #432
Fixed issue with LDAP connector and invalid login credentials – #435
Fixed invalid error message appearing when logging in as non-administrator user – #436
Added ability to use all variables in correlation UI – #439
Fixed setup issue when next button is incorrectly disabled – #440

RiverMuse ECM 1.0.1

20 May 2011

The SSL trust store of the licensing service interferes with the Service-Now connectors, in some cases preventing them from connecting

RiverMuse ECM 1.0

19 May 2011

First RiverMuse ECM release