RightITnow ECM: Frequently Asked Questions

How can I clear my alerts, events & entities but keep my rules and configuration?

Please see the backup and restore guide.

RightITnow says my license has expired

RightITnow ECM requires an Internet connection to validate your license, specifically it requires a TCP connection to secure.rivermuse.com on port 443 (HTTPS); if a connection cannot be established RightITnow ECM may report that your license has expired.

RightITnow ECM can be configured to use a proxy server for license validation by ticking the “Use a proxy server to contact the RightITnow licensing service” checkbox.

Proxy configuration for license validation

If an Internet connection is unavailable or your license has actually expired please contact trial@rightitnow.com for further advice.

Back To TopBack To Top