If your organisation runs IBM Netcool, HP OpenView, BMC Helix, or Micro Focus Operations Bridge, you already have powerful monitoring infrastructure in place. These are enterprise-grade tools with years of configuration, integrations, and institutional knowledge behind them.
The question isn't whether they work. It's whether they work together.
"Cross-domain event correlation is only possible when all your alert sources feed into one engine. Most enterprises have the sources. They're missing the engine."
RightITnow ECM is that engine. It connects natively to the tools you already run — and adds a cross-system correlation layer that none of them provide on their own.
Legacy platforms were built for a world of silos. Today's IT isn't.
IBM Netcool, HP OpenView, BMC Helix, and Micro Focus were each built to be the dominant platform in their era — comprehensive, monolithic, and deep. That architecture made sense when IT environments were more uniform.
Today's hybrid enterprise runs across on-premises infrastructure, multiple cloud providers, virtualisation layers, and a mix of vendor tools that no single legacy platform anticipated. The result: monitoring silos that generate noise, not insight.
| What teams are asking | With ECM | Legacy alone |
|---|---|---|
| Cross-domain alert correlation | ✓ Automatic | ✗ Manual |
| Single NOC console for all tools | ✓ One view | ✗ Per-tool |
| Automated incident lifecycle | ✓ End-to-end | ✗ Partial |
| Deployment timeline | ✓ Days | ✗ Months |
| Keeps existing tools in place | ✓ Yes | n/a |
Three things ECM does that legacy platforms can't.
It correlates across every tool in your stack — simultaneously.
A network alert in SolarWinds. An application event in Nagios. A VM state change in VMware. ECM sees all three, recognises the relationship, and creates one incident — not three. Legacy platforms see only their own domain.
It closes incidents automatically — not just opens them.
ECM's bidirectional ITSM integration means when an underlying issue clears, the correlated incident closes automatically in your Service Desk. No manual cleanup. No stale tickets. The full lifecycle, end to end.
It deploys in hours — without replacing what you have.
ECM connects to your existing monitoring stack via native connectors. IBM Netcool, HP OpenView, BMC Helix, Micro Focus, SolarWinds, Nagios — all can stay in place. ECM adds the intelligence layer on top, without a six-month implementation project.
What operations teams say after deployment.
"Chronic issues that had been long masked became obvious within days, allowing us to dramatically cut down our event volume — before we'd even trained our team."
IT Operations Director — Financial Services"Our NOC now only watches ECM. Response times improved. We unified our workflow across technology areas and reduced administrative overhead significantly."
Global Infrastructure Operations"We deployed a central event processing console against our existing legacy systems in record time. RightITnow provided a simple, cost-effective licensing model."
Enterprise IT Operations Team