Complex hybrid IT environments generate a constant stream of alerts coming from heterogeneous sources. From all these different screens and interfaces, how do you focus your teams on the alerts that matter and quickly identify root cause?
The answer isn't more dashboards. It's a correlation layer that works across all of them.
"ECM de-duplicates and correlates alerts, triggers all the appropriate actions, and automatically populates incident tickets — eliminating delays from manually gathering alert details while notifying relevant teams of service disruptions."
As a result, the HelpDesk team has the up-to-date information it needs to communicate with end-users, while the ITOps team stays focused on fixing the issue rather than filing tickets.
Closed-loop integration with your ITSM platform
ECM has an integrated two-way interface with the incident management solutions your teams already use. Tickets are created, updated, and closed automatically — in both directions — so incident state always reflects reality.
Supported ITSM integrations
- ServiceNow (including Utah) — bidirectional incident lifecycle, plus native CMDB integration for automatic CI and group retrieval and maintenance window generation
- Atlassian Jira (Software 9.x and Jira Cloud) — bidirectional issue sync tied to alert state
- BMC Remedy — automatic ticket creation and closure aligned with correlated incident state
The ServiceNow integration goes deeper than most: ECM connects natively to the ServiceNow CMDB, allowing automatic retrieval of configuration item details and groups, and automatic generation of maintenance windows based on CMDB data.
A single pane of glass across your entire infrastructure
ECM is a distributed monitoring solution for your entire IT infrastructure — not just on-premises. Most organizations today manage a combination of private and public cloud infrastructure, and ECM handles all of it.
Multi-cloud node deployment
Deploy dedicated ECM nodes to process alerts across Microsoft Azure, Amazon AWS, and Google Cloud Platform — while still managing alerts from your on-premises data centers from the same single pane of glass.
Cross-tool correlation at scale
Alerts from every source — network, infrastructure, application, cloud — flow into a single correlation engine. Duplicate events are collapsed. Related alerts are grouped by root cause. Your NOC sees incidents, not noise.
Automated workflow execution
ECM triggers the right actions automatically — notifying the right teams, opening tickets in the right system, and closing them when the issue clears — without manual intervention at any step.
The result: HelpDesk and ITOps finally in sync
When ECM and ServiceNow work together, the combination provides a complete monitoring solution — an automated, closed-loop environment where alerts become incidents, incidents drive actions, and actions close when the underlying issue resolves.
It has never been easier to streamline and manage millions of alerts in a single pane of glass. And it has never been simpler to integrate that view seamlessly into the rest of your enterprise IT environment.