About

Who we are

Founded in January 2013, RightITnow's mission is to massively simplify the way IT operations are managed today. From the ground up, we've established a few key practices that shape everything we build.

How we work

A few things we hold ourselves to

Simplicity by design

If it's hard, that's our problem — not yours

Streamlining ECM to be as simple to use as humanly possible is hard work. We believe the onus is on us to deliver on that promise, not on you.

Cost-effective

Automation keeps the platform affordable

We automate a large share of our own internal functions — cloud services, support, testing, videos, live demos — so we can offer a genuinely cost-effective, affordable solution.

Customer-led roadmap

Customers and prospects have the real insight

We listen to the people using ECM every day. Combined with our product roadmap, that's what keeps the platform genuinely in touch with real needs.

One platform

Cloud or on-prem, any size, any vertical

A common solution for the cloud and on-premises, for the smallest customer and the largest, in any industry — there's no good reason not to do it this way.

Where ECM runs

Deployed worldwide, across industries

RightITnow ECM is deployed across the world in a range of industry segments, including:

Financial services MSPs and ISPs Government agencies IT consulting firms

We have great customers and partners using ECM worldwide who are happy to share their experience. If you're serious about changing how your IT operations are managed, we'd be glad to help with that journey — see case studies from across these industries, or get in touch directly.

For product release announcements, awards, and company milestones going back to 2012, see our news & press page.

Careers

Join the team

We're a small, distributed team that values simplicity, automation, and customer-driven thinking — the same principles that go into ECM go into how we work. We're always interested in hearing from engineers, support specialists, and sales and marketing people who share that mindset, particularly anyone with experience in monitoring, event management, or IT operations tooling.

We don't always have open positions listed, but we're happy to hear from good people regardless. If that's you, send a note and your resume to cv@rightitnow.com and we'll get in touch.

Ready to see it for yourself?

Free for up to 100 managed entities. Cloud or on-prem, evaluation ready in days.