Support guide

ECM: Backup and Restore

RightITnow ECM is capable of dealing with a large number of alerts, events, and entities, but over time may become a burden. While the purge utility should be used to prevent this, it may be easier to use the backup and restore facilities to copy all of your settings, correlations, users, and entity groups into a clean system.

Instructions

Moving to a clean installation

The following steps should be used on an existing installation of RightITnow ECM; it can be helpful to do this before performing an upgrade.

Please note that backups do not work across different releases.

Login to RightITnow ECM as an administrator; from the ‘Configuration’ tab select ‘Backup configuration’ to download a current backup.

Stop RightITnow

  rightitnow/bin/catalina.sh stop
  pkill -9 -f rightitnow

Replace your existing installation with a fresh copy
```
  rm -r rightitnow
  unzip rightitnow.zip
```
Create a clean database for RightITnow ECM to use (replace DBNAME with a new, unused database name)
```
  mysql -u root -e "create database DBNAME default character set utf8"
```
Start RightITnow ECM
```
  rightitnow/bin/catalina.sh start
```
Load the RightITnow ECM web interface and enter your new database settings. RightITnow will then give you the choice of using a license or restoring from backup; point it at your backup file and your settings will be restored.

More support guides

Frequently Asked Questions

Common questions about license validation, proxy configuration, and clearing alert data while keeping your rules.

View FAQ →

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Sending Test Events

Use the sample Python event sender to send test events into ECM and verify your event pipeline end-to-end.

View guide →

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Release Notes

Full version history — new features, connector updates, and fixes for every ECM release.