What's inside
- 1How much of your alert volume is actually noise
- 2How many consoles your team has to watch to get a full picture
- 3How long it takes to correlate an event across tools
- 4How incidents actually get opened on your floor
- 5Whether the same incidents keep recurring — and whether anyone would notice
- 6How tickets get closed, and what that says about root-cause discipline
- 7How much operational knowledge lives in one person's head
- 8How much of your escalation is driven by the SLA clock instead of the incident itself
Includes a short guide to reading your results, so the score turns into a next step rather than just a number.
Answer honestly, score yourself in a few minutes, and see exactly where your NOC's biggest operational leverage is sitting today.