Complex hybrid IT environments generate a constant stream of alerts coming from diverse sources. From all these different screens and interfaces, how do you focus your teams on critical alerts and quickly identify the root cause of issues?
The ECM solution de-duplicates and correlates the alerts, triggers all the appropriate actions, and if necessary automatically populates incident tickets within the incident management platform, eliminating delays from manually gathering alert details while notifying other relevant teams or individuals of service disruptions. As a result, the HelpDesk team has the up-to-date information it needs to communicate with end-users, while the ITOps team can focus on addressing the issues.
ECM has an integrated two-way interface with incident management solutions like ServiceNow, BMC Remedy, or Atlassian Jira, enabling effective collaboration between HelpDesk, ITOps, and DevOps teams.
What's new in ECM 6.3
Expanded ITSM support
ECM 6.3 introduces support for ServiceNow Utah, Jira Software 9.x, and Jira Software Cloud.
Grafana data sources
With data observability in mind for our own platform, you can now display ECM health and system metrics in Prometheus/Grafana dashboards.
Multi-cloud node deployment
ECM is a distributed monitoring solution facilitating your entire IT infrastructure's supervision. Most IT organizations need to manage a combination of private and public cloud infrastructures, such as Microsoft Azure, Amazon AWS, and Google Cloud Platform. ECM now lets you deploy dedicated nodes to process alerts across all of these platforms while still managing the alerts of your existing on-premises data centers from a single pane of glass.
At RightITnow, our mission has always been to massively simplify the management of IT operations and to provide seamless integration within the enterprise IT environment. It has never been easier or simpler to streamline and manage millions of alerts in a single pane of glass.