Stop paying for features you don't use
Micro Focus Operations Bridge bundles products together and charges for all of them — whether you need them or not. RightITnow ECM delivers exactly the event management capabilities you need, without the overhead.
Operations Bridge has changed hands — twice
Before evaluating any platform's features, it's worth understanding who you're actually buying from — and whether they'll still be the same company in three years.
The real frustrations with Operations Bridge
Beyond the ownership churn, real users on PeerSpot, Gartner Peer Insights, and TrustRadius consistently flag the same operational pain points.
Operations Bridge is a bundled suite of products — SiteScope, Cloud Optimizer, Business Value Dashboard, and more — sold together under a per-device licensing model. As device count grows, so does the bill. For every feature you need, you're paying for several you don't.
"As OpsBridge is a suite of products bundled together, you may find yourself paying for software functionality that you don't actually use." — PeerSpot user review
Requires significant resources just to deploy and support
Users consistently note that Operations Bridge demands heavy infrastructure investment before it can go live. It's a solution well-suited for large organizations with dedicated ops teams — but painful for everyone else.
"The UI is confusing and makes it difficult to complete tasks"
Multiple reviewers on TrustRadius and PeerSpot describe the interface as unintuitive and hard to navigate, with a steep learning curve that slows down NOC teams trying to respond quickly to incidents.
Support quality varies — and offshoring has made it worse
Users report inconsistent support experiences, with some cases resolving quickly and others facing significant delays. Offshoring of support functions has introduced repetitive queries and inadequate technical expertise at first contact.
Unit-based pricing escalates rapidly as environments grow
The per-device licensing model means that as your infrastructure scales, your bill scales proportionally — and with multiple bundled modules in the price, cost grows faster than the value you actually extract.
Component complexity leads to unexpected behaviors
The architecture of OpsBridge — multiple products stitched together — means that interactions between components can produce unexpected behaviors, requiring diligent administration and specialist expertise to resolve.
Two ownership changes in six years — what's next?
Buying into a platform that has moved from HP to Micro Focus to OpenText in rapid succession is a strategic risk. Each acquisition brings roadmap uncertainty, support restructuring, and the possibility of further consolidation or discontinuation.
RightITnow ECM vs. Micro Focus Operations Bridge
A direct look at what IT operations teams care about when evaluating event management platforms.
| Capability | RightITnow ECM | Micro Focus / OpenText OpsBridge |
|---|---|---|
| Vendor stability | ✓ Independent, focused vendor | ✗ HP → Micro Focus → OpenText in 6 years |
| Licensing model | ✓ Pay for what you use | ✗ Bundled suite — pay for all modules regardless |
| Deployment resource requirements | ✓ Lightweight — hours to deploy | ✗ Resource-heavy — significant infrastructure needed |
| Cross-domain event correlation | ✓ Out of the box | ✓ Yes, with significant configuration |
| ITSM integration | ✓ Bi-directional, automated | ✓ Yes, within supported tool set |
| UI usability | ✓ Intuitive, visual interface | ✗ Described as confusing and hard to navigate |
| Support consistency | ✓ Focused, consistent support | ✗ Inconsistent — varies significantly by rep |
| Cost at scale | ✓ Predictable as environments grow | ✗ Scales rapidly with device count |
| Hybrid cloud support | ✓ Native | ✓ Yes, with SaaS add-on or additional config |
| Long-term roadmap confidence | ✓ Stable, independent product | ✗ Uncertain under new OpenText ownership |
What teams say after switching
Real results from organizations that replaced complex legacy monitoring suites with RightITnow ECM.
"We deployed a central event processing console against our existing legacy systems in record time. RightITnow provided a simple, cost-effective licensing model."
"Our NOC now only watches ECM, which has improved response times. We've unified our workflow across technology areas, which reduced administrative overhead."
"Chronic issues that had been long masked became obvious within days, allowing us to dramatically cut down our event volume — before we'd even trained our team."
Up and running in a day
RightITnow ECM is designed to be installed in minutes and deployed in hours — without the resource-heavy setup that Operations Bridge requires.
Install in minutes
ECM installs quickly with no proprietary scripting language to learn and no complex dependency chains to untangle.
Connect your monitoring tools
Native connectors for SolarWinds, Nagios, SCOM, VMware, Zenoss, and CloudWatch activate your existing infrastructure immediately.
Configure with drag-and-drop
Set up event correlation rules, alert thresholds, and escalation workflows using ECM's visual interface — no coding or specialist expertise required.
Automate incident lifecycle
ECM automatically creates, routes, acknowledges, and closes incidents in your Service Desk — bidirectionally, in real time.
Frequently asked questions
Ready to simplify your event management stack?
See how RightITnow ECM delivers unified event correlation — without the bundled complexity, the per-device pricing, or the vendor uncertainty.
Book a live demo